Operations Training Specialist I

About the Role

As an Operations Training Specialist I, you will be responsible for supporting the development and delivery of training programs for our employees. Your role will involve assisting with needs assessments, designing training materials, coordinating logistics, and facilitating training sessions. To be successful in this role, you bring a strong passion for training and development, proven organizational skills, and a willingness to learn and grow in a dynamic corporate training environment.

Key Responsibilities

• Remain current on all operational changes and handle the majority of knowledge management updates and notices to staff. Update staff and identify training needs accordingly.
• Assist in conducting training needs assessments to identify gaps and requirements within the organization.
• Collaborate with senior trainers and subject-matter experts to develop training objectives and content.
• Research and gather information to support the design and development of training materials.
• Assist in creating training materials, including presentations, handouts, and job aids.
• Review and edit training content to ensure clarity, accuracy, and alignment with learning objectives, including multimedia elements and interactive activities to enhance learning.
• Assist in scheduling and coordinating training sessions, including room bookings, equipment setup, and participant communications.
• Prepare training materials and ensure they are readily available for trainers and participants.
• Assist in facilitating training sessions, both in-person and virtual, ensuring a positive and engaging learning experience. With appropriate experience, facilitate smaller portions of classes independently or serve as co-facilitator.
• Provide logistical support to trainers and participants during training sessions.
• Collect training evaluation data, such as participant feedback and assessments.
• Compile and analyze training evaluation results, providing insights to improve future training programs.
• Build supporting documents, including job aids, assessments, and training aids.
• Remain intimate with Operations processes and expectations, including shadowing agents, joining regular cadences, and assisting on the floor as assigned.
• Assist in preparing training reports and summaries for stakeholders.
• Assist in managing the learning management system, including uploading training materials and tracking participant progress.
• All other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Human Resources, Education, Training and Development, or a related field (or equivalent experience).
• One year of experience in corporate training, instructional design, or a related role.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent written and verbal communication skills, with attention to detail.
• Proficient in Microsoft and Google Suite, and comfortable learning new software applications.
• Basic understanding of adult learning principles and instructional design concepts.
• Ability to work independently and collaboratively within a team environment.
• Strong interpersonal skills and the ability to build relationships with stakeholders.
• Ability to be onsite at least two business days each week, and full-time when there are active training classes such as onboarding or additional business needs.

Salary

• Base Compensation Range: $25.81 - $32.26/hr
• 25% annual bonus target, paid quarterly

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate's experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits Employer-paid life and disability insurance 11 observed holidays and PTO plan Up to 12 weeks of paid family leave Continuing education reimbursement

• Depending on your residential location certain laws might regulate the way Figure manages applicant data.
• California Residents, please review our California Employee and General Workforce Privacy Notice for further information.
• By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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