OPS HUMAN SERVICES PROGRAM CONSULTANT I

About the role

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• OPS HUMAN SERVICES PROGRAM CONSULTANT I
• Date: Oct 12, 2026

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• Requisition No: 884958
• Agency: Children and Families
• Working Title: OPS HUMAN SERVICES PROGRAM CONSULTANT I
• Pay Plan: Temp
• Position Number: 60957214
• Salary: $20.00
• Posting Closing Date: 11/13/2026
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• OPS HUMAN SERVICES PROGRAM CONSULTANT I

Office of Economic Self-Sufficiency – Case Management & Eligibility Support

The Florida Department of Children and Families, Office of Economic Self-Sufficiency (ESS), is seeking a highly motivated and analytical professional to serve as an OPS Government Operations Consultant I supporting statewide eligibility operations. This is an Other Personal Services (OPS) position with the State of Florida. OPS employees may be eligible for benefits and programs in accordance with applicable state requirements and eligibility provisions.

This position provides direct operational support to eligibility case processing and serves as a resource for identifying, researching, and resolving case actions that require additional analysis, follow-up, or coordination. The position will support timely and accurate processing of eligibility actions while helping ESS maintain compliance with federal and state requirements, Department policy, procedural guidance, and established quality and timeliness standards.

The successful candidate will work collaboratively with statewide, regional, and local ESS leadership and eligibility staff to identify processing issues, analyze case information, resolve barriers to disposition, and support continuous improvement of eligibility operations. This position requires independent judgment, attention to detail, analytical ability, effective communication, and the ability to manage multiple priorities in a high-volume eligibility environment.

Location: Tampa.

Applicants interested in working in counties/cities other than listed will need to apply for positions advertised for those specific areas on the PeopleFirst System.

Specific Responsibilities

The incumbent will

• Review and process eligibility case actions requiring research, clarification, correction, or additional operational attention.
• Analyze case information and available system data to determine appropriate next steps for eligibility actions, including applications, renewals, changes, redeterminations, pending actions, transfers, and other case maintenance activities.
• Research and resolve case discrepancies, system-generated alerts, eligibility errors, missing information, and other issues that may prevent timely case disposition.
• Review cases for compliance with applicable eligibility policies, procedures, federal requirements, state requirements, and ESS operating instructions.
• Perform case research using applicable Department systems, databases, reports, electronic case records, and other available resources.
• Identify and address cases approaching or exceeding established processing timeframes, escalating barriers when necessary to prevent unnecessary delays in eligibility determination.
• Assist with statewide efforts to reduce pending workloads and improve timely disposition of eligibility actions.
• Conduct targeted case reviews to identify recurring processing issues and potential root causes.
• Provide technical assistance and clarification to eligibility staff and supervisors regarding case actions and processing requirements, as appropriate.
• Coordinate with regional and statewide ESS staff to resolve complex or escalated case issues.
• Develop and maintain tracking mechanisms for assigned case actions, issues, referrals, and corrective actions.
• Prepare reports, spreadsheets, summaries, and other management information related to eligibility operations.
• Monitor assigned workload to ensure actions are completed accurately and within established timeframes.
• Identify operational barriers and recommend practical solutions to improve efficiency, accuracy, timeliness, and customer service.
• Support quality improvement initiatives designed to reduce errors, prevent repeat findings, and improve payment and eligibility accuracy.
• Assist with implementation and monitoring of statewide eligibility initiatives, system changes, corrective actions, and operational directives.
• Participate in workgroups, meetings, training activities, and special projects related to eligibility operations.
• Maintain confidentiality and safeguard customer information in accordance with Department requirements and applicable laws, rules, and policies.
• Perform other duties as assigned.

The position is intended to provide additional operational capacity and analytical support to ESS eligibility operations, with an emphasis on resolving case actions, reducing avoidable pending work, improving accuracy, and supporting timely delivery of benefits.

Knowledge, Skills, and Abilities

The successful candidate should demonstrate knowledge of or the ability to learn:

• Eligibility programs and eligibility determination processes;
• Public assistance eligibility operations;
• Case processing procedures and workflow management;
• State and federal program requirements;
• Data analysis and operational reporting;
• Quality assurance and quality improvement principles;
• Microsoft Office applications, including Excel, Word, Outlook, and Teams;
• Electronic case management and eligibility systems; and
• Research and problem-solving techniques.

Preferred Qualifications

Preference may be given to applicants with

• Experience with Florida public assistance programs, including Medicaid, SNAP, or TANF;
• Experience working within the Florida Department of Children and Families Office of Economic Self-Sufficiency;
• Experience using the Florida eligibility system or other public assistance eligibility systems;
• Experience reviewing eligibility cases for accuracy and compliance;
• Experience identifying and resolving case processing errors;
• Experience analyzing operational data or workload reports;
• Experience with quality assurance, quality control, or continuous improvement activities;
• Experience working with high-volume case workloads; and
• Advanced proficiency with Microsoft Excel and other Microsoft Office applications.

Special note

• Location: TAMPA, FL, US, 33612
• Nearest Major Market: Tampa
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