Optical Laboratory Clerk

Job Summary

Troubleshoots technical issues with incoming orders; answers inquiries from Kaiser Permanente Optical Departments regarding status of eyewear, optical questions, availability of eyeglass frames and lenses; types eyeglass orders into lab manufacturing systems in a timely manner.

Essential Responsibilities

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal, and local laws.
• Transmits and orders all eyeglasses prescriptions for the SCAL region.
• Inputs, receives, verifies and orders eyeglasses from Optical Lab to branches.
• Processes hand written orders, OPRs, and eyeglasses made from approved external optical labs.
• Ensures information received is accurate and appropriate for prescription.
• Reviews all phases of eyeglass ordering, including all technical procedures of eyeglass selection, any other associated procedures, record keeping, inventory control, phone ordering and understanding of eyeglass prescriptions.
• Processes purchase orders and makes necessary calculations using Optical Lab manufacturing software.
• Prepares activity, usage, and backorder reports.
• Acts as liaison between vendor, Optical Lab, and branches.
• Communicates with branches on an ongoing basis to resolve order issues.
• Answers telephones, emails and electronic messaging systems to provide service to branches.
• Demonstrates accuracy in communication and data entry.
• Ability to use a manual lensometer, neutralize glasses and final inspection.
• Ability to troubleshoot eyeglasses to ensure ANSI Standards are met.
• Other duties as required.