Oracle Utilities Field Service Solution Architect

About the role

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

Job Summary

The Oracle Utilities Field Service Solution Architect leads the design and implementation of Oracle Field Service solutions for electric, gas, and water utility organizations. The ideal candidate will possess deep knowledge of utility field operations, including metering, service orders, outage response, inspections, and customer service processes. This role will partner with utility business leaders, operations teams, and IT stakeholders to deliver integrated Oracle solutions that improve workforce efficiency, customer experience, and operational performance.

Essential Functions

• Lead the architecture, design, and delivery of Oracle Field Service solutions for electric, gas, and water utility clients.
• Facilitate discovery workshops with utility business stakeholders to define requirements, business processes, and transformation objectives.
• Design end-to-end field service solutions supporting utility operations, including:
• Meter installation, exchange, and maintenance
• Service connections and disconnections
• Outage response and restoration
• Field inspections and compliance activities
• Work order and asset maintenance processes
• Develop solution architectures that integrate Oracle Field Service with Oracle Utilities applications, including CC&B, C2M, MDM, WAM, and Outage Management solutions.
• Serve as the primary advisor to utility operations leaders, field service managers, dispatch teams, and executive stakeholders throughout project delivery.
• Lead business process assessments and recommend best practices for scheduling, routing, workforce utilization, customer appointment management, and mobile workforce enablement.
• Define integration, data migration, and technical architecture strategies to support enterprise utility ecosystems.
• Collaborate with project managers, functional consultants, developers, and client teams to ensure successful solution delivery.
• Provide leadership during solution design reviews, architecture governance sessions, testing activities, and production deployments.
• Support business development efforts by participating in client presentations, solution demonstrations, proposal responses, and project estimation activities.
• Identify opportunities to improve operational performance, customer service, field productivity, and regulatory compliance through Oracle technology solutions.

Duties/Responsibilities

• Stay up to date on Oracle updates, certifications, and industry trends.
• Contribute to internal knowledge base and reusable solution assets.
• Provide architectural leadership on multiple client engagements simultaneously.
• Participate in staffing, interviewing, and onboarding of new consultants when required.
• Review and validate project deliverables to ensure architectural consistency and quality.

Competency

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly across business and IT.
• Ability to work independently and collaboratively across teams.
• Detail-oriented with a focus on system accuracy and reliability.
• Integrity & Trustworthiness: Demonstrates honesty, transparency, and ethical decision-making.
• Executive Presence: Confident and professional demeanor, capable of commanding respect in high-level discussions.
• Emotional Intelligence: Strong self-awareness, resilience, and the ability to navigate complex interpersonal dynamics.
• Exceptional ability to manage and resolve conflicts effectively while maintaining positive relationships.
• Strategic Decision-Making: Balances the needs of the company, customers, and partners to drive long-term success.
• Relationship Building: Proven ability to foster and maintain strong professional connections.
• Flexible and responsive to changing business needs and priorities.
• Follow-Through & Accountability: Ensures tasks are completed efficiently with attention to detail.
• Team Player: Works collaboratively across teams to achieve shared goals.
• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.
• Skilled in Microsoft Office Suite and related business software.

Supervisory Responsibilities

• May assist with training members of the technical staff.
• May conduct interviews.
• Assigns duties and responsibilities and oversees workflow of project staff.
• May conduct project performance evaluations that are timely and constructive.

Work Environment

• The work environment is remote or on-site at a client location.
• While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level.
• A reliable and consistent internet connection is required.

Physical Requirements

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting, lifting, and/or driving.

Position Type and expected hours of work

• Full time work during Apex IT business hours and, at times, outside of business hours, if required.

Required Education and Experience

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 8+ years of Oracle Field Service experience, including multiple implementations for electric, gas, or water utilities.
• Deep understanding of Oracle Utilities applications, utility operations, metering, outage management, customer service, and service-order management required.
• Strong understanding of cloud architecture, service delivery, and Oracle Cloud Infrastructure (OCI).
• Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs, and system integration tools.

Desired Education and Experience

• Oracle certifications (e.g., Oracle CX Service Cloud, Oracle Field Service Cloud).
• Experience with ITIL practices and change management.
• Knowledge of other Oracle CX or ERP modules is a plus.
• Familiarity with mobile field service device configurations and support.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Health Benefits

• Comprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc
• Health Savings Account (HSA)
• Medical Flexible Spending Accounts (FSA) - Full and Limited Purpose
• Dental Insurance Options
• Vision Insurance Options
• Critical Illness Insurance
• Accident insurance
• Hospital Indemnity Insurance

Financial Benefits

• Profit-Sharing Program
• 401(k) Program (available after eligibility period)
• Travel Incentive
• Employer-Paid Life and Accidental Death & Dismemberment Insurance
• Employer-Paid Short-Term Disability
• Employer-Paid Long-Term Disability
• Dependent Care Flexible Spending Account (FSA)
• Bi-Weekly Pay via Direct Deposit
• Employee Discount Marketplace

Voluntary Benefits

• Life Insurance
• Pre-Paid Legal
• Pet Insurance

Work-Life Balance

• Paid Time Off, Paid Sick Leave, Paid Holidays
• Flexible Scheduling
• Remote Work
• Learning and Development Activities
• Employee Assistance Program