Order Fulfillment/Stock Associate

About the role

As an Order Fulfillment/Stock Associate, you play a key role in delivering an exceptional customer experience through accurate and efficient order fulfillment. You are responsible for managing customer orders from the time they are received through pickup or shipment, ensuring every order is processed accurately, efficiently, and on time. You will locate and pick merchandise, prepare and package orders, process pickups and shipments, and help resolve any issues that arise throughout the fulfillment process.

You take ownership of the order fulfillment process, paying close attention to product selection, quantities and order details. You will also help maintain an organized work area and support the store with product movement and replenishment as needed. When interacting with customers, you bring a hospitality mindset and help create a positive experience that reflects the brand.

Hours: Flexible schedule Monday through Sunday (15-32 hours a week) Morning, Afternoon, and Evening shifts available

In this role, you’ll have the opportunity to

• Locate and pick merchandise for customer orders, ensuring the correct products and quantities are selected.
• Prepare, pack, and label customer orders for pickup or shipment according to company standards.
• Process customer pickup orders and provide a seamless, welcoming experience.
• Process outgoing shipments accurately and efficiently, ensuring orders are prepared within established timelines.
• Monitor order queues and prioritize fulfillment based on customer needs and established service expectations.
• Maintain accuracy throughout the fulfillment process, including product selection, quantities, pricing, and order details.
• Identify and resolve order issues, including missing, damaged, or unavailable merchandise, and escalate issues to store leaders when appropriate.
• Maintain an organized and efficient fulfillment area to support timely order processing.
• Assist with product replenishment and merchandise organization as needed to support fulfillment and store operations.
• Greet customers and respond to questions while maintaining a hospitality mindset.
• Uphold the highest operational standards while keeping the focus on the customer.
• Perform other responsibilities as assigned by store leaders.

You’ll bring to the role

• Brings a hospitality mindset when engaging with customers.
• Demonstrates strong attention to detail and accuracy.
• Takes initiative and ownership in completing orders and resolving issues.
• Works efficiently in a fast-paced environment while managing multiple priorities.
• Strong organization and communication skills.
• Ability to work independently while also collaborating effectively with store leaders and associates.
• Flexible availability – including evenings, weekends, and holidays.

Benefits

• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

• Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.
• Location: Store 0663-West County Mall-ANN-Des Peres, MO 63131
• Position Type: Regular/Part time