Order Management Lead
- Location
- Pinetops, NC
- Listed
- 3 days ago
Your role and responsibilities
In this role, you will have the opportunity to manage internal and external customer service activities, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction. You will also showcase your expertise by analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information, and takes appropriate actions to improve process efficiency.
The work model for the role is: #LI-Onsite
This role is contributing to the Electrification Distribution Solutions group in Pinetops, North Carolina. Main stakeholders are internal and external customers.
You will be mainly accountable for
- Managing the resolution of customer issues, including order, technical, and payment-related issues.
- Leading post-sales and customer claims management and ensuring the issues in factories are addressed.
- Providing appropriate solutions for customer requests and overseeing the coordination with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account blocks and suspensions, etc.
- Ensuring the documentation related to orders is collected and archived, and assumptions and decisions made during the process are recorded in the systems, within your area of responsibility.
Qualifications for the role
- Bachelor's degree in business, engineering, or related field and 5+ years of relevant experience.
- SAP experience required.
- 1-2 years of leadership or supervisory experience.
- Proven experience in a customer service-focused role.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
What's in it for you
- We want you to bring your full self to work-your ideas, your energy, your ambition.
- You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.
- Here, your work creates impact you can see and feel, every day.
- Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
- Ready to make an impact?
About Abb
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to: Planning & Fulfillment Manager
Equal opportunity and legal notices
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to. Resumes and applications will not be accepted in this manner.
From Abb's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Order Management Lead role at Abb, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Order Management AnalystChrobinson · Eden Prairie, MN
- Order Management SpecialistGeorg Fischer · Irvine, CA
- Order Management (OM) AgentExpeditors · Doral, FL
- Order Management I New College Grad- Bachelor's (Austin, TX)Amat · Austin, TX
- Order Management CoordinatorAssurant · Irving, TX
- Order Management SpecialistHealthcare · Remote - Texas
More at Abb
All Abb jobsCommon questions
Where is the Order Management Lead job at Abb located?
This Order Management Lead position at Abb is located in Pinetops, NC. Always check Abb's application page for specific state eligibility or relocation policies.
How do I apply for the Order Management Lead position at Abb?
This listing links directly to Abb's Workday application page. You can apply directly on Abb's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.