Order Management Specialist II

Job Summary

This position is the primary liaison between divisions of Carlisle Construction Materials and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing - and being a pleasure to do business with throughout.

The OMS is also the customer's primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.

This individual is the primary person responsible for all claims and issue resolution for their territory of customers.

Duties and Responsibilities

• Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.
• Works with colleagues in inventory and production planning to source material for orders.
• Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.
• Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.
• Creates a strong relationship with customers, representatives, and regional managers.
• Ensures customer master data, account profile information, and customer product information is up to date.
• Investigates and resolves invoicing issues to include third party vendor invoicing issues, as assigned by the finance team via Work Cycle.
• Other duties as assignment.

Qualifications & Requirements

Required Skills/Abilities/Knowledge

• Strong negotiation skills.
• Basic mathematics skills.
• Organizational and time management skills.
• Effective Written and verbal communication skills.
• Knowledge of production scheduling processes.
• Ability to answer various customer inquiries in an accurate manner.
• Operationally proficient enough to be able to assist Order Management Specialist level I team members with core tasks.

Competencies

• Teamwork: Builds trust with others by encouraging open dialogue and collaboration. Seeks diverse perspectives to create stronger solutions.
• Managing Change: Able to keep on track despite difficulties or barriers that may be encountered. Addresses conflict to find common ground solutions.
• Continuous Improvement: Retains a mindset of always striving to make things better. Applies continuous improvement tools and processes to every aspect of the role.
• Customer Focus: Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all customers. Always has the customer's needs top of mind.
• Continuous Learning: Understands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback.
• Drive for Results: Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational strategy. Has a sense of ownership and personal accountability for actions taken.

Education and Experience

• Associates or bachelor's degree preferred.
• A minimum of two years of experience in the CCM Order Management Specialist I position.

Equipment Used

• Standard office equipment.

Working Conditions

• Office Environment
• Occasional exposure to manufacturing areas.
• Individual business hours may be 8 am - 5 pm, 7am-4pm, or 9am-6pm Monday through Friday depending on geographic territory served.

Travel Requirement

• Some travel is required for this position. Opportunities arise from 0-3 times yearly for travel. OMSs located at sites away from the team headquarters may be required to travel up to 10%.

Additional Information: BENEFITS AND PERKS

Our employees' well-being is crucial to Carlisle's success. Despite the nationwide increase in healthcare costs, Carlisle has maintained the same employee premiums for four consecutive years by absorbing the rising medical insurance expenses. Furthermore, you have the flexibility to tailor a benefits program that perfectly suits your needs.

Benefits offered

• Medical, Dental, and Vision insurance
• Life and Accidental Death & Dismemberment Insurance
• Leave & Disability Income Protection (FMLA, LOA, PPL, STD, LTD)
• Employee Assistance Program (EAP)
• Health Advocate - health care concierge service
• PTO - sick days, 11 holidays, vacation
• 401K Retirement Savings Plan with company match
• Employee Stock Purchase Plan
• Flexible Spending accounts (commuter benefits, flexible spending accounts, health savings account)
• College Scholarships for Dependents
• Tuition Reimbursement

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