Order Support Customer Experience Intern

About the role

Job Category: Temporary/Other

Job Family: Intern

About the role

Start building your career before graduation. As a Customer Experience Intern, you'll gain hands-on business experience while supporting the processes that help Schreiber deliver an exceptional customer experience. You'll work alongside teams across Customer Experience, Sales, and Supply Chain, building valuable skills in problem solving, communication, order management, and customer support.

What you'll do

• Intern will be collaborating closely with Order Support Coordinators, Customer Experience, Transportation, Distribution, Supply Chain Planners, and the Customer.
• Become an expert in order changes, mass updates in an ERP system, EDI and GenAI automated order entry
• Hands on experience - given ownership of key order management and customer processes, while assisting on everyday tasks.
• Exposure to all aspects of order to cash management.
• Assist Customer Experience Analysts in providing key strategic customers with responses and documents.
• Communicate with internal stakeholders to ensure timely issue resolution and task completion.
• Analyze data, identify trends, and support process improvement efforts.
• Participate in team meetings, training opportunities, and special projects.

Qualifications for a successful candidate

• Currently pursuing a bachelor's degree with a major in:
• Business Administration, Business Analytics, Supply Chain, and/or Finance
• Must have at least 3 semesters remaining in school upon start date (May 2028 grads or later)
• Intern must be able to work at Schreiber's Home Office in Green Bay, WI.
• Proficient in Excel
• Effective time management
• Ability to multi-task
• Attention to detail and strong organizational skills
• Strong verbal and written communication skills
• Demonstrates initiative, curiosity, and a willingness to learn
• Must have a reliable internet connection (minimum 10 mb download speed) for ability to work remote

Inside Look Upon Hire

• We will connect with you to understand your school schedule, and the develop the best hours for internship
• This internship is year-round, working approximately 20 hours per week during the school year. More hours available during breaks - up to 40 hours per week
• We will develop a personalized training plan, with weekly check ins with you, your leader, and training team to ensure training is successful
• A mentor will be assigned to you to help navigate daily questions and help guide you
• Once training is established, we will work with you on a hybrid schedule. A company laptop is provided.
• We offer flexible scheduling during Finals and Mid Terms to ensure our internship does not hinder your school schedule.
• Regular on-on-one meetings with your leader
• Participation in regular team meetings
• Attendance at monthly department wide meeting
• Opportunities to job shadow all areas

Internship benefits

• Opportunity to complete real-world projects, participate in team meetings and contribute your ideas
• Exposure to different areas of the business around the world
• Internship program that includes engaging events and opportunities to build relationships at all levels
• Relocation assistance (for eligible internships)
• Rewards program for referring others
• Eight free counseling sessions through our Employee Assistance Program
• Company-provided retirement contributions per year through our 401(k) plan and Employee Stock Ownership Plan
• Volunteer opportunities to give back to the community
• Discounts on our products and more

For positions that require any amount of travel: Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.

Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.

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