Order to Cash Manager

About the role

The Order to Cash (O2C) Manager is accountable for the end-to-end Order to Cash process across four commercial divisions, ensuring disciplined execution, governance compliance, and consistent performance outcomes. This role owns process standardization, cross-functional alignment, and operational results spanning order management, pricing execution, credit, billing, invoicing, dispute resolution, and cash application.

The O2C Manager functions as the primary business owner for the O2C process, partnering closely with Commercial Leadership, Finance, Credit, Customer Service, and ICT to ensure S/4HANA operates as a stable, controlled, and scalable platform supporting commercial growth.

Key Accountabilities

End-to-End Process Ownership

• Own and govern the complete Order to Cash lifecycle across all four commercial divisions.
• Define, document, and maintain standardized end-to-end O2C processes, policies, and controls.
• Ensure consistent execution while accommodating approved divisional differences through governance, not workarounds.
• Serve as the escalation point for O2C process issues, exceptions, and performance gaps.

Commercial & Cross-Functional Leadership

• Partner with Sales, Commercial Operations, Finance, Credit, Supply Chain, and Customer Service to align execution with commercial strategy.
• Balance customer experience, revenue protection, and operational discipline.
• Drive collaboration and decision-making across divisions; prevent local optimization at the expense of enterprise outcomes.

Governance, Controls, and Compliance

• Enforce governance standards for pricing, order entry, billing accuracy, credit policies, and dispute management.
• Approve or reject process exceptions before system or operational impact.
• Ensure O2C controls support audit readiness, revenue recognition, and financial integrity.
• Act as the business authority for O2C-related changes within S/4HANA.

S/4HANA & Systems Partnership

• Own business requirements for the O2C domain within S/4HANA.
• Partner with ICT to ensure system configuration enforces approved business processes.
• Prevent unauthorized changes, manual workarounds, or process bypassing.
• Participate in release planning, testing, and readiness for O2C changes.

Performance Management & Continuous Improvement

• Lead O2C process maturity initiatives and digital transformation efforts.
• Champion automation, simplification and efficiency opportunities including workflow, EDI, customer self-service, and AI-enabled transaction processing
• Define and monitor key O2C KPIs, including order cycle time, billing accuracy and timeliness, dispute volume and resolution time, Days Sales Outstanding (DSO), and cash application effectiveness.
• Drive root-cause resolution, not symptom fixes.

Team Leadership & Capability

• Provide leadership and development to all personnel directly supporting O2C activities including Order Management, Billing, Dispute Resolution, and Cash Application functions
• Define role-based capability and training requirements for O2C execution.
• Ensure training completion, adoption, and sustained process discipline across divisions.
• Build a culture of accountability, clarity, and continuous improvement.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Supply Chain, or related field.
• 8+ years of progressive experience in Order to Cash, Commercial Operations, or related process leadership.
• Proven experience managing end-to-end O2C processes in a multi-division or complex commercial environment.
• Hands-on experience with SAP S/4HANA or SAP ECC (O2C modules strongly preferred).
• Demonstrated success driving process standardization, governance, and performance improvement.
• Strong leadership presence with the ability to influence senior commercial and functional leaders.

Preferred

• Experience in manufacturing, chemicals, agriculture, chemical industry, or B2B commercial industries.
• Exposure to transformation initiatives (ERP implementation, process redesign, shared services).
• Strong understanding of credit management, pricing governance, and revenue controls.

Leadership Competencies

• Process Ownership: Takes full accountability for outcomes, not activities.
• Decision Discipline: Makes timely, clear decisions grounded in enterprise impact.
• Collaboration: Drives alignment across functions and divisions without compromise.
• Execution Focus: Converts strategy and policy into measurable results.
• Change Leadership: Leads through structure, clarity, and enforcement, not exceptions.

Benefits & Rewards

• Medical-Dental-Vision-Prescription (low employee premiums!)
• 401(k) plan with dollar-for-dollar matching, up to the first 5% of employee contribution
• 401(k) Company Retirement Contribution at year-end at up to 4% of annual base salary

• Short-Term Incentive awards based on measured performance criteria
• Life Insurance – 2x Annual Base Salary
• Paid vacation and sick time, and ten paid holidays per year
• Tuition Reimbursement - up to $5,000 per calendar year (non-taxable)
• Adoption Assistance - up to $7,500 in reimbursement assistance
• Childbearing and parental leave
• Business Travel Life & Accident Insurance
• Flexible Spending Account
• Telemedicine program for you and your dependents
• Long-Term Disability insurance
• Company referral program

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.