Ordering Specialist Tier I

About the Role

TurningPoint Global Solutions is seeking an Ordering Specialist Tier I to support a federal client’s wireless program. The Ordering Specialist Tier I plays a key role in managing the end-to-end lifecycle of corporate mobile devices and carrier services. Reporting to the IT operations team, this role is responsible for processing mobile orders, coordinating with carriers and end users, and delivering Tier 2 troubleshooting support.

Location: Onsite (Rockville, Maryland)

Citizenship: Must be authorized to work in the U.S. without current or future employment visa sponsorship.

Clearance: Active Secret clearance

Responsibilities

Order Management & Logistics

• Process, track, and verify daily carrier mobile device orders, accessories, and SIM cards, and prepare associated purchase requisitions.
• Review wireless carrier orders to ensure compliance with customer mobile policies for device models and carrier plans.
• Review workflow activities to ensure orders have appropriate customer workflow approvals
• Manage inventory levels, coordinate shipments, handle device returns (RMAs), and process warranty replacements.

Technical Support & Device Management

• Provide Tier 2 carrier troubleshooting support for mobile devices, including connectivity issues, activation failures, and network errors.
• Guide end-users through device setup, data migration, eSIM/SIM activations, and carrier porting procedures.

Carrier & Account Administration

• Interact with cellular carrier representatives to activate new lines, process upgrades, suspend unused services, or disconnect lines.
• Update asset tracking databases (including TurningPoint's NiOS® platform) to ensure accurate assignment of mobile hardware and line details to end-users.

Required Skills and Qualifications

• Clearance: Active Secret Security Clearance (Must be maintained throughout employment).
• Minimum High School Diploma with 2+ years of help desk or customer service experience supporting end-users in a fast-paced environment. Associate's degree is preferred.
• Strong attention to detail and data entry skills to maintain high accuracy across asset management systems, purchase requisitions, and inventory logs.
• Basic Procurement & Inventory Awareness: Understanding of mobile device ordering workflows, RMA processing, hardware tracking, and staging.
• Mobile Operating Systems: Hands-on familiarity with iOS and Android device setups, account activations, and basic troubleshooting procedures.
• Excellent communication and customer service skills with the ability to clearly guide non-technical employees through device setup and troubleshooting.
• Problem-Solving & Organization: Ability to efficiently prioritize incoming device orders while resolving basic support inquiries with patience and clarity.

Preferred Qualifications

• Experience supporting federal government telecom or IT programs.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, VMware Workspace ONE).

What’s in It For You?

We understand that our team members are our greatest asset. That's why we offer:

• Competitive salary with annual performance bonus and annual merit increases.
• Comprehensive health benefits fully funded by the company for employees.
• 401(k) retirement plan with company match.
• Paid time off plus holidays.
• Professional development opportunities.
• A collaborative and inclusive work culture.

In compliance with pay transparency requirements, the salary range for this role is $50,000 to $60,000. This salary is a general guideline only, as compensation decisions are based on relevant experience and educational qualifications.

Ready to make your next career move?

Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!

About Turning Point Global Solutions LLC

• Turning Point Global Solutions is a growing information technology services company that caters to federal, state, and local government organizations, and commercial clients.
• At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.
• The high level of customer satisfaction with our solutions is exemplified by our consistently winning incumbent contracts (recompetes) and long-term customer relationships.
• We take pride in our reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserves the longevity of our client partnerships.
• Founded in 2002, we are privately funded and debt free. TurningPoint Software Engineering process is independently appraised at CMMI Maturity Level 5 for development and CMMI Maturity Level 3 for services.
• TurningPoint provides excellent career opportunities for talented professionals and offers a competitive compensation and benefits package.