Organizational Change Management Specialist (Information Technology Executive 2)

About the role

Make a difference with the Technology Business Office as an Organizational Change Management Specialist. This position gives you the opportunity to support major technology initiatives that help agencies work more effectively and serve Pennsylvanians better. You will play a key role in helping people embrace change, build new skills, and achieve successful outcomes. Bring your passion for improvement and help drive enterprise-wide transformation.

This position supports enterprise technology and organizational transformation efforts by helping employees, leaders, and stakeholders successfully adopt new systems, services, and business processes. The role develops strategies that improve readiness, communication, engagement, and long-term adoption across the Commonwealth. As an Organizational Change Management Specialist, you will perform the following duties:

• Change Strategies: Develop and implement change management strategies that support technology initiatives, service transitions, and business process improvements
• Readiness Assessments: Conduct organizational readiness reviews, stakeholder analyses, and impact evaluations to identify risks and implementation challenges
• Leadership Consultation: Advise executives, managers, and agency representatives on organizational impacts, workforce transitions, and adoption approaches
• Stakeholder Engagement: Create communication and engagement plans that build awareness, address concerns, and encourage acceptance of new technologies
• Adoption Support: Coordinate training, knowledge transfer, and workforce readiness activities that strengthen technology utilization and sustainability
• Performance Evaluation: Analyze feedback, measure outcomes, prepare reports, and recommend improvements to increase change management effectiveness

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, three days in office, two days telework. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements

• Seven years of professional information technology experience and a bachelor’s degree; or
• Eleven years of professional information technology experience; or
• An equivalent combination of experience and training.

Additional Requirements

• You must have at least three years of OCM experience in corporate, consulting, or technology driven environments.
• You must have experience executing change plans (stakeholder engagement, impact assessments, communications, training, adoption).
• You must have strong communication, facilitation, analytical, and problem-solving skills.
• You must work effectively across cross-functional teams.
• You must be proficient in Microsoft Office and collaboration tools.
• You must be able to perform essential job functions.

Preferred Qualifications (not required)

• Possession of a Prosci or similar change management certification (e.g., CCMP)
• Experience with enterprise or digital transformation initiatives (ERP, CRM, etc.)
• Familiarity with LMS platforms, stakeholder engagement tools, and adoption measurement tools
• Experience in matrixed or consulting environments
• Possession of ITIL Foundations certification

Legal Requirements

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

Additional information

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.