Organizational Development Program Manager

About the role

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We're consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We're looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role

We are looking for an Organizational Development Program Manager in our Phoenix location. This role will play a pivotal role in driving organizational effectiveness and growth through the design, implementation, and management of strategic programs. You will collaborate closely with senior leadership, HR, and other key stakeholders to assess organizational needs, develop tailored solutions, and facilitate change initiatives that enhance employee engagement and operational efficiency

What You'll Do

• Lead the planning, development, and execution of organizational development initiatives aligned with the company's strategic objectives.
• Conduct thorough needs assessments and analysis to identify gaps and opportunities for improvement across various departments and functions.
• Design and deliver comprehensive programs focused on leadership development, employee engagement, performance management, and talent retention.
• Partner with HR to integrate OD programs with talent management processes, including succession planning, career development, and training.
• Facilitate workshops, training sessions, and team-building activities to promote a culture of learning, collaboration, and inclusivity.
• Utilize data-driven insights to measure the effectiveness of OD initiatives and recommend adjustments as necessary to achieve desired outcomes.
• Serve as a change agent by championing new initiatives, promoting organizational resilience, and addressing resistance to change through effective communication and stakeholder engagement.
• Stay abreast of industry trends and best practices in organizational development and incorporate innovative approaches to enhance program effectiveness.

What We Look For

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or a related field (Master's degree preferred).
• 8+ years of experience as an Organizational Development Manager, Program Manager, or similar role, preferably in tech industry.
• Strong understanding of organizational development theories, methodologies, and best practices.
• Demonstrated ability to lead and manage complex projects from inception to completion.
• Excellent communication, interpersonal, and leadership skills with the ability to influence and collaborate at all organizational levels.
• Proficiency in MS Office Suite and experience with OD-related software/tools (e.g., LMS, survey tools, performance management systems).
• Certification in organizational development, change management, or related fields is a plus.
• Vendor management experience.

What We Offer You

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

Environmental & Working Conditions

• Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations.
• Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.

The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.

Job duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position.

Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings.

Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.