Organizational Program Manager, Apple Services Engineering

Summary

Apple Services Engineering builds the products and services Apple's customers love — and helps the rest of Apple do the same. Our teams power Apple Music, Podcasts, TV+, App Store, iCloud, Commerce, Search & Recommendations, and much more.

About the role

We're looking for a senior Organizational Program Manager to drive efficiency, build scalable processes, and partner with engineering leadership across a large engineering organization.

You'll own complex programs end-to-end, bring data-driven insight to leadership decisions, and develop repeatable solutions that scale. You'll advise senior leaders on organizational strategy, influence cross-functional stakeholders, and drive the programs shaping the culture of the organization you support.

Below is a list of responsibilities including Business Operations & Planning, Cross-functional Leadership & Influence, and People, Culture & Communications.

Responsibilities

• Own the rhythm of business for senior engineering leadership — designing, facilitating, and continuously improving staff meetings, leadership syncs, and working groups with a focus on outcomes and follow-through
• Track and drive action items from leadership forums; surface blockers, escalate risks, and close commitments with accountability
• Lead end-to-end planning of quarterly business reviews, planning cycles, and offsites — owning narrative structure and ensuring each session drives meaningful decisions
• Establish a structured intake process for leadership priorities, triaging requests and keeping the org focused on highest-impact work
• Identify inefficiencies and design scalable, repeatable solutions; document and socialize frameworks for broad org adoption
• Lead headcount planning, fiscal budget management, space planning, and growth planning end-to-end — serving as the primary coordination point between engineering leadership, finance, and admin
• Translate headcount, engagement, and operational data into actionable insights for senior leaders
• Navigate complex, ambiguous organizational challenges with sound independent judgment
• Build trusted partnerships across Engineering, Finance, People, Learning & Development, and Communications to align priorities and drive coordinated execution
• Influence without authority — align teams with competing priorities and drive consensus on complex, multi-party decisions
• Serve as a thought partner to senior leaders — anticipating needs, preparing them for key conversations, and providing candid, well-reasoned perspectives
• Identify cultural gaps and org health signals through qualitative and quantitative sensing; translate findings into concrete programs spanning career development, engagement, manager effectiveness, and inclusion
• Own employee engagement programs end-to-end — setting measurable goals, tracking outcomes, and iterating based on data
• Own audience-tailored communication plans — town halls, leadership updates, team blogs, and internal documentation
• Partner with senior leaders on communications strategy; translate complex engineering and organizational topics into compelling content for audiences from ICs to executives

Minimum Qualifications

• 7–10 years as a Chief of Staff, Senior Program Manager, Senior Operations Manager, or equivalent — with demonstrated end-to-end program ownership and strong autonomy
• Experience working directly with and influencing senior leaders in a software engineering organization
• Proven ability to drive programs with measurable outcomes — encompassing design, implementation, and iteration, not just execution support
• Strong understanding of the software development lifecycle and how engineering teams are structured and operate
• Demonstrated ability to analyze organizational data and translate it into clear leadership recommendations
• Bachelor's degree or equivalent, relevant work experience

Preferred Qualifications

• Experience embedded in platform and infrastructure engineering organizations
• Track record of influencing cross-functional stakeholders and driving alignment without direct authority
• History of designing scalable processes and frameworks — not just executing existing ones
• Experience mentoring or developing junior program managers or coordinators
• A true team player and trusted partner — someone who shows up for the broader org, collaborates generously, and always keeps the bigger picture in mind
• Exceptional interpersonal skills; ability to build trust and work effectively across functions, levels, and global locations
• Strong organizational skills with the ability to manage multiple high-priority work streams simultaneously
• Excellent written and verbal communication; able to distill complex, ambiguous information into clear narratives for diverse audiences
• Experience planning large-scale events — offsites, town halls, leadership summits —including logistics and content
• Adaptable and composed through change; able to re-prioritize fluidly
• Comfortable handling sensitive and confidential information with integrity and discretion
• Proficiency with Keynote, Pages, Numbers, and Apple tools preferred