Outreach Associate

About the role

• Responsible for provider and referral outreach to create and raise awareness of the treatment programs available at Veritas Collaborative.
• Build and foster relationships with referral sources as well as maintaining current referral relationships and creating new ones.
• Plans, develops, prepares, and maintains program-specific communications for targeted audiences to enhance program awareness, impact, and reputation
• Educate professionals in the health industry about eating disorders and Veritas Collaborative
• Interact with providers via telephone and email.
• Work independently, and as a participating member of the Outreach team
• Collaborates with Outreach to promote and educate the referral sources of our program and treatment plans.
• Works with and advises program management and Leadership, including Executives, to determine specific communication needs, including message development and delivery including best method for communication to targeted audience.
• Works in collaboration with the Marketing and Intake teams to identify outreach needs and the development of materials.

Experience/Knowledge/Skills

• A minimum of 3-5 years progressively more responsible related professional experience in mental healthcare, medical sales, or health-related education/outreach.
• Prefer extensive exposure in communicating with physicians, therapists, medical professionals and social workers.
• Excellent written and oral communication skills, analytical and problem-solving skills, and interpersonal and teaming skills.
• Must demonstrate computer proficiency, specifically with Microsoft Office applications, especially Word, Excel, and PowerPoint.
• Must be patient focused and able to effectively communicate and build relationships with co-workers and key stakeholders at all levels in the organization.
• Must demonstrate professionalism in interpersonal, verbal, and written communication skills with colleagues, physicians and all referral sources.
• Ability to understand complex clinical information and translate it for multiple audiences.
• Knowledge of and comfort with medical terminology specifically related to eating disorders and treatment.
• Possess an understanding and familiarity with the operation of behavioral healthcare facilities.
• Must demonstrate tact, diplomacy, and discretion in dealing with confidential information.
• Must be a self-starter who is well organized, efficient, and exhibits a professional, friendly attitude in person and on the phone.
• Must be a team player, self-motivated, and able to juggle multiple priorities.
• Prefer experience in CRM utilization, particularly Salesforce.
• Must be willing and able to travel up to 75%, including around and within driving distance of Knoxville and Chattanooga, TN, as well as to other areas of the country.
• Bilingual in English/Spanish, preferred
• Must be knowledgeable in social media.
• Prefer experience in event planning
• Other duties as assigned.

Our Opportunity

Veritas Collaborative is on a mission to drive a new standard of care through a collaborative community working together to make a meaningful difference in the lives of those devastated by eating disorders.

We expect a lot out of our employees, which is why we hire individuals that exemplify our core values: integrity, collaboration, competence, creativity, beneficence, compassion, and fiscal responsibility. These values are essential as we continue to grow and thrive in a fast pace environment.

It is also imperative that each employee is held accountable to the following principles: clinical excellence; treating all persons with dignity and respect; exemplary "above and beyond" customer service; building on employee strengths; collegiality and open communication; and, providing community education about mental illness.

If you find yourself drawn to this fast pace, high impact environment, you'll be working alongside a brilliant, cohesive, and unstoppable team with whom you'll be very happy.

Additional Information: Specific Skills

• Must be willing and able to travel up to 50-75%

General Skills and Requirements

• Able to communicate effectively in English, both verbally and in writing.
• Demonstrates competency and sensitivity in the area of multi-cultural, racial, religious/spiritual, and sexual orientation issues.
• Meets dress code standards; appearance is professional, neat, and clean.
• Evaluates own performance and sees opportunity for growth.
• Reports to work on time and as scheduled.
• Wears identification while on duty.
• Adheres to facility smoking policy, safety policies and procedures, client rights, infection control policies and procedures, and drug free workplace policy.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.

Additional information

At Veritas Collaborative, all full-time employees are eligible for benefits, including: Medical, Dental, Vision, Disability, Paid-Time Off and 401(k).