Overnight Front Office Supervisor
- Location
- Kansas City, MO · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 2+ years
- Listed
- 14 days ago
Skills & highlights for this role
- Guest service experience in hotel hospitality
- Leadership of team members
- Customer service orientation
- Communication
- Problem solving under pressure
- Organizational multitasking
Also useful
- Opera Property Management System experience
- Budgeting, forecasting, and financial analysis in a hotel setting
- Guest service leadership experience (1+ year)
- Training and development design
About the role
Loews Kansas City Hotel offers opportunities at an 800-room hotel connected to the Kansas City Convention Center. Team members support 60,000 square feet of event space, dining outlets, an indoor lap pool and a prime downtown location near Power & Light, T-Mobile Center and the Streetcar.
What We Offer
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
- Uniforms provided with dry cleaning at no cost
- On-site parking
- Complimentary meals in Team Member Café while working
- Community volunteer opportunities
- Benefits are subject to eligibility and may vary by position
What We're Looking For
- A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care.
- In this role, you'll be the heartbeat of the front desk-ensuring every interaction reflects Loews Hotels' commitment to exceptional hospitality.
- You'll champion service excellence, inspire your team, and create experiences that leave lasting impressions.
Who You Are
- Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity
- Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays
- Clear Communicator: You engage guests and team members with professionalism and warmth
- Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively
- Organized Multitasker: You manage priorities seamlessly in a fast-paced environment
- Veterans and military spouses are encouraged to apply
What You'll Do
- Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
- Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
- Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty
- Coordinate room assignments and collaborate with housekeeping to meet guest preferences
- Design and deliver training programs that elevate team skills and operational excellence
- Serve as the primary point of contact for internal and external inquiries
- Conduct audits, maintain accurate financial records, and analyze performance metrics
- Prepare operational and guest experience reports for management review
- Partner on initiatives to promote hotel services and improve efficiency
- Handle emergencies with professionalism, ensuring guest and team safety
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business needs
- Required to attend all mandatory training sessions and meetings
- Perform other duties as assigned
Your Qualifications Include
- Minimum of two years guest service experience in hotel hospitality preferred
- Minimum one-year guest service leadership role preferred
- Experience with previous Property Management System, preferred Opera System
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
- Ability to stand for long periods of time required
Who You'll Supervise
- Front Desk Team
- Guest Services Team
Who We Are
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Equal opportunity and legal notices
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
From Loews Hotels's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Overnight Front Office Supervisor role at Loews Hotels, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Overnight Front Office Supervisor job at Loews Hotels located?
This Overnight Front Office Supervisor position at Loews Hotels is located in Kansas City, MO (On-site). Always check Loews Hotels's application page for specific state eligibility or relocation policies.
What qualifications are required for Overnight Front Office Supervisor at Loews Hotels?
For the Overnight Front Office Supervisor role, Loews Hotels highlights 2+ years of relevant experience; experience with Guest service experience in hotel hospitality, Leadership of team members, Customer service orientation, Communication, Problem solving under pressure, Organizational multitasking. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Overnight Front Office Supervisor position at Loews Hotels?
This listing links directly to Loews Hotels's Workday application page. You can apply directly on Loews Hotels's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.