Overnight Resident Relations Associate (32-40 Hours Per Week)- MIRA
- Pay
- $23 per hour
- Location
- San Francisco, CA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 15 days ago
Skills & highlights for this role
- Customer service
- Access control monitoring
- Phone answering and call routing
- Parcel management
- Daily activity reporting
- Professional communication
- Problem solving
Also useful
- Hospitality experience
- Luxury retail experience
- Fine dining experience
- Concierge services
- Knowledge of HOA governing documents
Job Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Qualifications / Requirements
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
- At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Team Member Perks
- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action Property Management, the leader in community management, is seeking either a 32 hour part-time or full-time Overnight Resident Relations Associate to join our team at our luxury association, MIRA, located in San Francisco.
- Compensation: $23.00 Per Hour
- Schedule: Full-Time: Thursday- Monday; 10:00 PM- 6:30 AM
- Part-Time: Friday- Monday; 10:00 PM- 6:30 AM
Why Join Action?
- Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor.
Why You'll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
Join us at Action Property Management and make a meaningful impact.
#LI-MM1
Equal opportunity and legal notices
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
From Action Property Management's careers page, first listed on Rolev.ai on October 26, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Overnight Resident Relations Associate (32-40 Hours Per Week)- MIRA role at Action Property Management, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
What is the salary for the Overnight Resident Relations Associate (32-40 Hours Per Week)- MIRA role at Action Property Management?
The Overnight Resident Relations Associate (32-40 Hours Per Week)- MIRA posting at Action Property Management states compensation of $23 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Action Property Management's official career site.
Where is the Overnight Resident Relations Associate (32-40 Hours Per Week)- MIRA job at Action Property Management located?
This Overnight Resident Relations Associate (32-40 Hours Per Week)- MIRA position at Action Property Management is located in San Francisco, CA (On-site). Always check Action Property Management's application page for specific state eligibility or relocation policies.
What qualifications are required for Overnight Resident Relations Associate (32-40 Hours Per Week)- MIRA at Action Property Management?
For the Overnight Resident Relations Associate (32-40 Hours Per Week)- MIRA role, Action Property Management highlights experience with Customer service, Access control monitoring, Phone answering and call routing, Parcel management, Daily activity reporting, Professional communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Overnight Resident Relations Associate (32-40 Hours Per Week)- MIRA position at Action Property Management?
This listing links directly to Action Property Management's Lever application page. You can apply directly on Action Property Management's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.