PA Scheduler

General Description/position Goal

I. Job Related Functions

• Under the direct supervision of the Customer Service Manager. Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer needs to ensure customer satisfaction.
• Ensures patients have been cleared for specific diagnostic tests.
• Obtains pre-certification and registration prior to a patient’s appointment.
• Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient is not financially obligated for services provided.
• Provides ongoing communication with patient regarding authorization and scheduling process.
• Has knowledge insurances and of commonly-used concepts, practices, and procedures.
• Basic Computer Skills required.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Provides coaching and instruction to direct reports within the department, as instructed by Customer Service Manager.
• Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.
• Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer
• II. CUSTOMER SERVICE EXPECTATIONS: Demonstrates competencies in customer service and an understanding of SimonMed’s code of conduct and culture.
• III. EQUIPMENT: Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
• IV.JOB RELATED AND PROFESSIONAL GROWTH: Adheres to policies, procedures, guidelines relative to departmental operations. Participation in specific activities for the promotion of self-growth or the enhancement of a positive image.
• V. QUALITY: Applies the standards of practice/performance in the work setting to achieve positive outcomes.

Minimum Qualifications

Requires a high school diploma and 2 years of experience in the field or in a related area. Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

Physical Demands

• This position may require duties including lifting and carrying up to 40 pounds and sitting for prolonged periods of time.
• Good visual and auditory acuity as well as good manual dexterity and the ability to be readily understood are essential.
• Must be able to work in a stressful environment.

Dress Attire

Business Casual and always a SimonMed Logo Custom Lab coat/White Jacket