ParaTransit Assessment Eligibility Manager

Job Responsibilities

• Perform virtual and in-person ADA paratransit assessments (as needed) to determine eligibility according to FTA guidelines and maintain database of eligible passengers.
• Provide travel planning services information including fares, service areas and system use to all interested parties.
• Provide travel counseling, information and referral resources using the Travel Navigatior Program.
• Coordination with the existing ADA paratransit contractor by proactively collaborating to help identify and resolve any ongoing issues.
• Communicate on a regular basis to ensure customer service efforts meet the demands of the contract and the client.
• Establish relationships with key consumer agencies to facilitate direct communication and feedback as well as a proactive customer focus.
• Respond to individual customer/passenger concerns in a manner that includes investigation and follow-up to passenger eligibility.
• Provide required reports; e.g. assessments completed, assessments pending and phone system operational metrics.
• Update Regional Eligibility Database with results from new assessments and recertifications.
• Track ADA eligible persons for status of assessment, date for recertification and date of completion, to develop level of effort work plan.
• Implement eligibility re-certification in line with AB 1250.
• Provide findings and resolution information that pertains to field work.
• Attend various public events as a representative of the program to provide information and feedback.
• Implementation of an electronic fare media incentive program.

Talent Requirements

• Must have one (1) to three (3) years of project ADA Paratransit eligibility experience in a similar sized paratransit environment.
• Must be able to work independently and have strong customer service, written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Experience managing fast paced environment.

Additional information

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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