Parental Accountability Court Coordinator Supervisor

About the role

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• Job Title: Parental Accountability Court Coordinator Supervisor
• Agency: Department of Human Services
• Job Requisition ID: JR0000007976
• Shift: Day (United States of America)

Compensation Details

$51,880.00

About the role

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS' Division of Child Support Services (DCSS) is seeking candidates to fill the position of Parental Accountability Court Coordinator Supervisor, this position will report to the Regional Director.

This position reports into Gwinnett County, State Office.

The exact location of this position is contingent upon the candidate selected but will be expected to have an office assignment and coverage area in Southwest Georgia.

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Job Description (General Summary)

DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children.

DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises a unit that promotes problem-solving case resolution efforts and provides advocacy and accountability strategies to the program participants to promote sustainability to pay their child support obligation.

Role and Responsibilities

• Supervises and plans work of 12 or more team members
• Works closely with the Performance Management Section to ensure that the Parental Accountability Court Program's core work and activities follow standard operating procedures and ensures that the coordinators' individual and team goals are met and exceeded in support of department and agency goals and objectives.
• Interacts with other agencies, the judiciary, local government and the local media to promote the Parental Accountability Court Program.
• Works In collaboration with legal system to ensure safety and achieve desired outcomes.
• Performs other professional responsibilities as assigned.

Core Competencies

• Evidence of exceptional critical thinking skills, good judgment and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met.
• Organization
• Ability to use customer service skills to include active listening and negotiation ability.
• Excellent oral, written, presentation and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment

Required Qualifications

• Bachelor's degree in a related field (behavioral science, business, human services), from an approved, accredited college or university and three (3) years of experience in a related area (such as case management with supervision experience).

-or-

• Two (2) years of experience at the lower-level Advocate 3 (SSP082) or position equivalent.

Additional information

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-for-year basis.

Preferred Qualifications

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience:

• Bachelor's degree or above in a related field (such as behavioral science, business, human services) from an approved, accredited college or university and three (3) years of child support or community outreach work experience.

-or-

• Associate's degree in a related field (such as behavioral science, business, human services) from an approved, accredited college or university and four (4) years of supervision experience.

Employment Information

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to:.
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Additional information

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications

Associate degree in a related field from an accredited college or university and five (5) years of job-related experience; or one (1) year of experience at the lower-level PAC Coord 3 (SSP202) or position equivalent; or two (2) years of experience at the lower-level PAC Coord 2 (SSP201) or Child Support Svcs Agent 3 (SST062) or position equivalent.--Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.