Part Time Customer Service Operator

About the role

6002 - Murrieta - 25560 Madison Avenue, Murrieta, California, 92563

CarMax, the way your career should be!

Position Overview

As a Customer Operator at CarMax, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for every guest. You'll support our Service Department by assisting customers both in person and over the phone-before, during, and after the service or repair process. This position is ideal for individuals who thrive in a fast-paced, customer-focused environment and want to be part of a team that values integrity, innovation, and putting people first.

Role Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
• Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
• Ability to execute standardized service processes and maintain high customer satisfaction scores.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Ability to collaborate across departments and perform multiple tasks in a high-energy, fast-paced environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

The hourly rate for this position is

$21.74 - $21.74

Benefits

Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.