Part-Time Guest Services Representative

About the role

• Department: Das Rec
• FLSA Status: Nonexempt
• Hiring Salary: $14.86- $17.83

Welcome, 'ist das Leben schön!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you?

The two-time Texas Recreation and Park Society's Gold Medalist New Braunfels Parks and Recreation Department is looking for passionate and enthusiastic people to be valued team members of DAS REC, New Braunfels Recreation Center. DAS REC provides 77,000 square feet of something for everyone.

What we're looking for

Under general supervision, assists in ensuring customer satisfaction and safety for employees and visitors at Parks and Recreation Department aquatics facilities and programs.

The responsibilities you'll be trusted with

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Assists in ensuring the delivery of high quality and consistent programs and services to the community.
• Prepares and assists in maintaining facilities including but not limited to DAS REC, New Braunfels Recreation Center, to ensure a safe condition and to meet community needs; must be in compliance with the City's strategic objectives, policies and procedures, and State and Federal laws.
• Assists in promoting departmental programs and city-wide special events coordination and setup.
• Answers incoming calls and provides departmental program information in person and via the telephone; greets recreation center guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations.
• Assists in managing a variety of front desk activities including processing of transactions via cash, check and credit card payment methods; operate computer registration and reservation system.
• Assists in reaching sales goals for memberships, personal training, class registrations, etc.
• Assists in maintaining a clean recreation center environment by providing custodial services as needed.
• Assists in Kinder Care area to provide additional help when needed.
• Performs other duties as assigned or required.

Education and Experience

• Must be sixteen (16) years of age; AND one (1) year customer service/public interaction experience is preferred.

Required Licenses or Certifications

• None.

Required Knowledge of

• Operational characteristics, services and activities of an aquatics facility.
• Principles and practices of customer service.
• Cash, check, and credit card transaction processes

Required Skill in

• Interpreting customer and facility needs and solving customer service and public relations issues.
• Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
• Responding to emergencies and determining corrective actions using available resources.
• Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
• Operating and maintaining a personal computer utilizing a variety of business software and communications equipment.
• Effective, clear and concise communication, both verbally and in writing.

Your work environment

• Work is performed in an office environment and indoors in all weather conditions, with potential exposure to hazardous chemicals, wet surfaces, pool maintenance equipment, infectious diseases and blood borne pathogens; is subject to sitting, standing, bending and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds.
• There may be cases in which employees are required to travel between different work locations. Candidates must have reliable transportation to ensure they can meet the needs of a multi-location schedule.
• Must be able to work irregular hours including weekdays, weekends, holidays, early mornings and late evenings.
• May be required to work immediately before, during or after an emergency or disaster.
• NOTE: This position is designated safety and/or security sensitive.