Part time Patient Customer service Representative

About the role

Location: Ascension St. John Jan Phillips Medical Center

Shift: Part Time, As Need PRN

Ready to start a meaningful career in healthcare - even if you've never worked in the field before? Join R1, the industry leader transforming how hospitals and health systems support patients with cutting-edge technology, automation, and compassionate human care.

At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You'll:

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment

Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

What You'll Do Day-to-Day

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

This isn't a sit-back-and-relax desk job-you'll be on your feet, thinking fast, and making a real impact.

Requirements

• High School Diploma or GED
• Strong customer service experience

Preferred

• Medical or healthcare experience (but not r equired!)

Pay and benefits

For this US-based position, the base pay range is $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.