Part-time Software Support Specialist
- Pay
- $20 – $25 per hour
- Location
- Pennsylvania
- Listed
- Today
What you'll do
- Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
- Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
- Identify when software or technical issues should be escalated to development and provide clear supporting details.
- Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.
What we're looking for
- Bachelor's degree in human resource management, accounting, business, or equivalent related work experience
- Some knowledge of AP and payroll processes, human resource management workflows.
- Excellent interpersonal, customer service and written and oral communication skills
- Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
- Strong work ethic and self-starter, ability to work independently and as a team player.
- Strong analytical, troubleshooting, and problem-solving abilities
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
- Positive, professional, and solutions-oriented approach
Competencies
- Action Oriented
- Approachability
- Customer Focus
- Communicative
- Strong Listening Skills
- Patience
- Peer Relationships/Team Player
- Technical Oriented and Adaptability
Required Qualifications
- Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
- Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
- Prior knowledge of ProSoft a plus, but not required.
What will make you stand out
- General experience in accounts payable, HR/payroll systems support
- Some basic accounting knowledge
- Creating training videos
- Updating User Guides
- Accounting knowledge will set a candidate apart
Salary: $20 - $25 per hour.
From Medteam's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Part-time Software Support Specialist role at Medteam?
The Part-time Software Support Specialist posting at Medteam states compensation of $20 – $25 per hour. Final pay may depend on location, experience, and interview evaluation on Medteam's official career site.
Where is the Part-time Software Support Specialist job at Medteam located?
This Part-time Software Support Specialist position at Medteam is located in Pennsylvania. Always check Medteam's application page for specific state eligibility or relocation policies.
How do I apply for the Part-time Software Support Specialist position at Medteam?
This listing links directly to Medteam's Workday application page. You can apply directly on Medteam's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.