Partner Operations, Academy (contractor)

About the role

Engagement: Contractor

Reporting to: Academy Partnerships Lead

Location and travel: Remote within the U.S., with a preference for candidates based in San Francisco, New York, or Washington, DC; travel may be required for assigned Jams.

About the Role

We’re looking for a Partner Operations contractor to run the day-to-day systems and coordination behind two parts of Academy: our train-the-trainer program and the delivery of Academy Jams. Reporting to the Academy Partnerships Lead, you will keep partner onboarding, cohort administration, records, communications, and program delivery organized and dependable.

This role combines detailed internal operations with hands-on event execution. You should enjoy maintaining accurate systems and closing every follow-up as much as helping a live event run smoothly. The Partnerships Lead sets partner strategy and commitments; you turn those commitments into clear workflows and reliable delivery.

In This Role, You Will

• Run partner and participant onboarding for the Community Trainer Program, including intake, required information, cohort placement, scheduling, access requests, and timely follow-up.
• Maintain accurate partner, trainer, and cohort records across Academy’s approved systems, with clear owners, status definitions, and documentation.
• Coordinate invitations, calendars, reminders, materials, office hours, and participant communications throughout each cohort.
• Track prerequisites, attendance, assessments, teach-backs, and completion against criteria set by instructional colleagues; route readiness and credential decisions to the designated owners.
• Coordinate system access, data handoffs, and operational issues with internal teams and delivery partners, reconciling discrepancies before they affect participants.
• Build and maintain checklists, standard communications, dashboards, and operating procedures that make recurring work easier to execute and audit.
• Manage delivery workplans for assigned Jams, including partner follow-up, location readiness, registration, vendors, staffing, run-of-show materials, and day-of support.
• Coordinate with the Academy Partnerships Lead on partner commitments and with event and instructional colleagues on logistics, content readiness, and facilitator preparation.
• Track expenses, dependencies, and risks; escalate exceptions that require a decision and keep partners informed of next steps.
• Collect program and event feedback, close out records, and recommend improvements to onboarding, cohort operations, and Jam delivery.

You Might Thrive in This Role If You

• Have experience in program operations, partner operations, training administration, or another role where accurate records and consistent execution matter.
• Have supported cohorts, partner networks, or recurring programs involving onboarding, scheduling, participant communications, and completion tracking.
• Notice missing information and conflicting records, and follow through until they are resolved.
• Are confident managing spreadsheets, shared databases, and program systems, with clear documentation and appropriate handling of participant information.
• Have hands-on experience coordinating in-person or hybrid events and can switch from detailed administration to live problem solving.
• Communicate clearly with partners and internal teams, including when you need to surface a missed deadline or unresolved dependency.
• Can prioritize across recurring operations and event deadlines and make capacity constraints visible early.
• Have worked in education, workforce development, nonprofit, or community programs; familiarity with train-the-trainer models is helpful.