Parts Counter Sales

About the role

Since 2001, Engineered Equipment Inc. has been delivering smart, reliable HVAC solutions across Oklahoma. What started as a two-person team is now 50+ strong, serving customers from offices in OKC and Tulsa. We work with 40+ top manufacturers to provide high-performance systems backed by expert support.

At EEI, you'll join a team that supports your development and gives you space to make an impact. We review every application with care and appreciate your interest in joining our team.

• Parts Counter Sales
• Reports to: Parts Store Manager
• FLSA Status: Non-Exempt

The Opportunity

We are a rapidly growing manufacturer's representative firm based in Oklahoma specializing in commercial HVAC products. We are currently seeking a Parts Counter Sales professional to process customer orders, respond to inquiries, and provide excellent customer service. The ideal candidate is detail-oriented, customer-focused, and thrives in a team environment. This role requires a self-motivated individual who actively contributes to the team's success and ensures customer satisfaction and retention.

Responsibilities

• Supports customers by phone, email, and over the counter.
• Promptly identify HVACR parts and equipment to process quotes & orders.
• Makes customers aware of product promotions.
• May perform warehouse duties as needed.
• Determines best method to resolve customer inquiries regarding products and services.
• Report Inventory discrepancies.
• Provides timely customer follow-up.
• Develop and maintain relationships with our customers and business partners.
• Maintains the showroom by keeping it clean and organized.
• Provides friendly customer service.
• Flexibility to work on-call as required.
• Flexibility to work overtime/weekends as required.
• Performs other duties as assigned

The Required Profile

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Prior Counter Sales experience.
• Strong Computer skills.
• Strong organizational and customer service skills.
• Ability to prioritize and multitask.

Other Skills/Abilities

• Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment and possibly, occasionally in the field.

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms.
• The employee frequently is required to stand, walk, and sit.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Note

• This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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Pay and benefits

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.