Parts Facilitator

Current Employees

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Job Summary

The Parts Facilitator 1 ensures the timely movement of parts in and out of the systems; provides parts look up assistance to technicians, vendors, and organization personnel; and facilitates exceptional customer service and customer goodwill. Parts

Facilitator I is an entry-level position that performs these core duties under direct supervision while developing knowledge of the parts room, inventory systems, and warehouse operations.

Responsibilities

• Maintain required paperwork and records as needed
• Provide parts look-up and assistance to technicians and third parties requested
• Ensure the timely movement of all parts in and out of the system
• Performs daily cycle counts and Annual Physical Inventory counts
• Make documentation of and report to the supervisor any discrepancy, damaged items, shortages, broken parts, unidentified packages
• Assist in the disposition of surplus inventory
• Deliver materials to appropriate departments or bays, obtain required signatures, and record transaction
• Develop understanding of warehouse layout and how to locate materials and relocate material when needed
• Practice good housekeeping and properly dispose of waste according to safety and environmental policies
• Ensure accurate issues on material requests
• Safely operate material handling equipment (i.e., hand truck, pallet jack, forklift, etc.)
• Help with Return Merchandise Authorizations (RMAs) and core returns to suppliers
• Work with team members and supervisor to develop process improvements that maximize efficiency
• Seek technical and supervisor expertise to resolve quality related issues
• Safely drive a company vehicle day or night, on various road types, and in all weather conditions
• Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE safety training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE)
• Graet and acknowledge every customer in a friendly manner to facilitate exceptional customer service and goodwill
• Other duties as assigned

Job Qualifications

• High school diploma or equivalent (GED) required
• Entry level; experience working a parts room and stocking inventory preferred but not required
• Maintaining a current valid driver's license and a clean driving record required
• Must be willing to receive required material moving equipment operator certification training (i.e. hand truck, pallet jack, forklift, etc.)
• Able to perform basic mathematical calculations involving addition, subtraction, multiplication, and division
• English and Spanish Bilingual preferred
• Clear written and verbal communication skills, able to effectively interact with team members, vendors, and personnel at all levels of the organization
• Positive attitude with highly developed customer service skills
• Organized with strong detail orientation and time management skills
• Novice to intermediate computer skills; proficient in or able to quickly learn Microsoft Office 365 applications and the company's inventory/ERP system
• Strong work ethic, reliable, and willing to uphold commitment to perform all duties
• Must be physically able to safely drive a company vehicle day or night, on various road types, and in all weather conditions
• Able to safely perform duties during 12+ hour work shift that will include days, nights, weekends, and holidays
• Must be flexible willing to work rotating and fill in shifts upon supervisor request
• Must physically be able to bend, stoop, kneel, twist, crawl, walk on uneven surfaces, and climb ladders throughout work shift
• Must be physically able to safely lift 50 lbs. without assistance
• Must be physically able to perform duties in all weather conditions including extreme heat or cold

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the role's essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to manipulate, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs.

Work Environment

The work environment characteristics described here represent environmental conditions an employee will encounter while performing the role's essential functions. The noise level in some work environments can be moderate and an employee may encounter extreme weather conditions while performing major duties.