PAS Pre-Service Representative

Department Name

• Work Shift: Day
• Job Category: Revenue Cycle
• This specific assignment is a 3-4 month assignment

A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country's leading health systems. If you're looking to leverage your abilities - you belong at Banner Staffing Services.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

The Patient Access Pre-Services Representative is responsible for pre-registering patients and clearing them financially for their upcoming outpatient procedures. This role verifies insurance information, creates patient estimates, demographic information, insurance information and eligibility, creates estimates and prior balance review amd may provide related financial counseling. Attention to detail is a must in order to protect patients privacy. This role provides interaction with our patients so customer service skills are a must. Must be able to deescalate and provide a positive experience to our patients.

We are seeking someone with at least 1-2 years of related healthcare insurance experience, This is an excellent opportunity for a customer obsessed individual, who is self-motivated & dependable. We are looking for an individual with excitement, energy, and engagement in a fast-paced, productivity based environment. As a department we strive to provide great customer service and offer our customers and patients the best possible experience!

This is an ongoing assignment and the schedule is: Monday - Friday 9am - 530pm (Arizona Time)

As a valued and respected Banner Health team member, you will enjoy

• Competitive wages
• Paid orientation and training
• Weekly pay
• 403(b) Pre-tax retirement
• Resources for living (Employee Assistance Program)
• MyWell-Being (Wellness program)
• Discount Entertainment tickets
• Restaurant/Shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package or paid time off is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

Position Summary

This position works to pre-register and financially clear patients scheduled for services prior to the date of service. This includes demographic verification, insurance eligibility, estimate creation and prior balance review. This position also communicates and educates patients on insurance benefits, financial liability and patient estimates in accordance with the No Surprise Billing regulations, patient options and secures patient liability ahead of service.

Core Functions

• Demonstrates a thorough understanding of insurance guidelines for scheduled services. Proficiently verifies, reads and understands insurance benefits, accurately creates patient estimates for services rendered using estimator tools, able to educate patient on their insurance benefits and estimate. Collects patient responsibility. Must be able to consistently meet monthly individual collection target as determined by management.
• Demonstrates the ability to prioritize workload in order to accurately complete daily worklist. This may include working with department/central scheduling, ordering provider and/or payer in order to fully clear a patient's account prior to the date of service.
• May develop payment plans for all patients that are not able to pay their full liability at the time of service. May obtain and/or validate authorizations for scheduled procedures.
• Daily focus on attaining productivity standards, recommends new approaches for enhancing workflow, and/or patient experience and productivity.
• Conducts internal/external customer interactions over the phone. Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
• Completes and/or attends training and education sessions, including facility department meetings within approved organizational guidelines and timeframes. Adheres to Banner Health's organizational policies and procedures for relevant location and job scope.
• Performs other duties as assigned by management.
• Works independently under general supervision, leads and follows structured work, including resolving patient concerns. Knows when to escalate issues to leader in order to maximize customer experience. Must be able to learn and multitask through multiple applications in order to accomplish daily work list.

Minimum Qualifications

• High school diploma/GED is required.
• Must have one to two years of customer service and/or financial-related work experience.
• Must have excellent customer service and interpersonal skills, both verbally and written.

Clear understanding of the impact financial counseling has on Revenue Cycle operations and financial performance. Demonstrated negotiation skills, ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.

Demonstrated ability to use PC based office productivity tools (e.g., Microsoft Outlook, Microsoft Excel) as necessary; general computer skills necessary to work effectively in an office environment. Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.

Preferred Qualifications

• Work experience with the Company's systems and processes is preferred. May have related experience with financial institution or background, CHAA certification preferred, understanding of medical terminology, previous EMR experience preferred.
• Additional related education and/or experience preferred.

Estimated Pay Range

$18.38 - $27.56 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package.

Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.