Patient Access Coordinator

About the role

Location: Avera McKennan Hospital

Worker Type: Regular

Work Shift

Primarily nights with rotating weekends and holidays (United States of America)

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

• $20.75 - $27.50
• Position Highlights
• NOTE: position is for both McKennan campus and BH ER Departments
• Night shift with rotating weekends
• You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible to assist the leader to plan, organize, educate and implement activities related to the Patient Access core operations. The Coordinator has primary day-to- day responsibility of assuring workflow turnaround times are met, daily tracking of workflow, communication to the team, staff scheduling coordination, and special projects. The coordinator serves as a key liaison amongst the team.

What you will do

• Effectively coordinate staff orientation, in-services, competencies, production, timeliness, quality, customer service, and efficiencies of Admission and Preadmission Representatives in areas of responsibilities.
• Coordinates scheduling process and maintains appropriate staffing levels to maximize department efficiency.
• Demonstrates good communication, continual education updates, and cooperative working relationship with all departments, co-workers and promotes a positive work environment.
• Provides timely information to the Supervisor/Manager regarding the Patient Facing processes, staffing, customer service (all departments, patients and co-workers).
• Monitors performance of staff, detects unsatisfactory trends/performance and deficiencies. Discusses needed performance improvement to staff as needed. Reports information to the Supervisor/Manager.
• Provides input and assists in development of operational policies and procedures and assists in disseminating information to staff. Developing, training and retaining employees; planning, assigning and leading work; rewarding and coaching employees.
• Ensures day-to-day workflow processes; identify workflow problems and recommend alternative solutions to problems. Monitors the quality and efficiency of the Patient Facing processes through auditing and key metrics.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.

Preferred Education, License/Certification, or Work Experience

• 1-3 years of revenue cycle (patient access, medical billing, insurance, collections) experience.

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees.
• We support you with opportunities to help live balanced, healthy lives.
• Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship