Patient Access Coordinator

About the role

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

Location: Ascension Seton Williamson, Round Rock TX

Shift: Full-Time Monday-Fri 10a-630p.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Patient Access Coordinator, you will help patients receive fast, accurate, and compassionate access to care by supporting and developing a team of patient access representatives.

Every day you will monitor team workflow and production to meet standards, deadlines, and schedules, deliver and maintain superior customer service by working through patient-raised issues and recommending solutions, and coach and delegate to team members to keep quality high.

To thrive in this role you must bring sound decision-making, strong communication and people skills, and the ability to maintain a high level of confidentiality.

Here's what you will experience working as a Patient Access Coordinator

• Working with team members to ensure their success and development, including participating in the selection, training, and development of patient access representatives
• Ensuring the team meets production standards, deadlines, and work schedules, and reporting trends and area needs to the Patient Access Manager and/or Facility Lead
• Delivering and maintaining high-quality customer service, working through patient-raised issues, and recommending appropriate solutions
• Ensuring workflow procedures, quality assurance standards, and patient privacy and confidentiality policies are followed, and completing daily worklists and reports from registration and billing systems
• Building a positive, motivated, people-oriented team culture while delegating effectively, collaborating with other departments, and flexing across multiple areas based on business need

Required Skills

• Education: High School (equivalent experience will be considered)
• Experience: Minimum of 4 years of experience
• For this US-based position, the base pay range is $16.12 - $23.21 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.