Patient Access Manager

About the role

Our patients are our number one priority! We're committed to giving children back their childhood!

• Job Posting Title: Patient Access Manager
• Location: Frisco - Ambulatory Surgical Center
• Additional Posting Details: Monday - Friday
• 8:00am - 4:30pm

Duties/Responsibilities

• Defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services
• Assigns, monitors, and manages employees' work within sphere of influence; operates with high-level of reliability and attention to detail
• Manages recruiting and hiring processes for team and areas of responsibility
• Ensures staff competency through initial and ongoing training/quality assurance efforts; functions as role model for team in terms of behavior, communication, and performance
• Responsible for outcomes, performance of team, and assigned metrics in Ambulatory Care
• Coordinates and develops professional growth of direct reports
• Works collaboratively with all organizational stakeholders, including, but not limited to other leaders, to facilitate quality patient care, operational effectiveness and efficiency, and process improvements
• Acts as resolution point for appropriate issues of employee relations, escalating through chain of command as necessary
• Fosters positive family/patient experience in support of organizational efforts related to customer service and issue resolution
• Responsible for maintaining and approving accurate payroll, PTO, and leave records for direct reports in accordance with organizational policies, and labor codes, regulations, and laws
• May maintain patient information and documentation in electronic medical record; guides team in this area
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Supports and promotes hospital and departmental performance improvement goals
• Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Supports departmental initiatives and change efforts
• Practices financial and resource stewardship
• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization's core values
• Additional duties as assigned

Required Skills/Abilities

• High school diploma or equivalent required
• Bachelor's degree preferred
• Minimum 5-years' experience in contact center, medical office or healthcare setting required
• Minimum 2-years in relevant leadership position required
• Strong written and verbal communication skills required
• Strong organizational and interpersonal skills required

Working Environment

• Working Conditions: Inside
• Working Position: Sitting, Standing, Walking
• Physical Demands: Sedentary & Light
• Physical Requirements: lifting/carrying, repetitive movement, Pushing/Pulling, stooping/kneeling/bending.
• An Individual in this position will be required to lift or carry weight in this group: between 11 - 24 lbs
• Sensory/Communicative activities essential to the performance of this position: Smelling, Hearing, Seeing, Speaking
• An Individual in this position will be exposed to: Inside environment