Patient Access Pre-Arrival Coordinator

About the role

• Location: Avera Health
• Worker Type: Regular
• Work Shift: Day Shift (United States of America)

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$22.00 - $29.50

Position Highlights: You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible to assist the Patient Access Pre-Arrival leadership to plan, organize, educate and implement projects related to the Pre-Arrival core operations which includes patient scheduling, medical necessity, review of physician orders and diagnosis, pre-calling, insurance verification, authorization and financial counseling.

The Coordinator has primary day-to-day responsibility of assuring workflow turnaround times are met, daily tracking of workflow, communication to the team, staff scheduling coordination, and special projects. The coordinator monitors productivity and quality and serves as a key liaison amongst the team.

What you will do

• Daily tracking of workflow functions and suggests/implements solutions that will reduce rework and increase efficiencies. Prioritizes workflow and staffing assignments. Maintains statistical information to ensure appropriate staff scheduling for optimum performance and quality of the Pre-Arrival Department.
• Acts as a resource and a role model for staff. Coordinates staff orientation and in services and ensure competencies are obtained. Provides feedback and data collection to assist leadership in completing performance review evaluations.
• Highly involved in workflow and performing Pre-Arrival functions in both the Centralized Scheduling and Insurance Review roles as applicable. Ensures up-to-date policy and procedures and assists in development of new policies and procedures.
• Create and maintain staff schedule with approval of Manager in accordance with budget.
• Responsible for creating and overseeing tasks, milestones, timelines and deliverable within a project.
• Works with all Hospital Ancillary Departments, Clinics, Providers and Payers to assure continuity of care and smooth flow throughout the Pre Arrival processes.
• Assures that Pre-Arrival Staff are completing financial clearance of patients through Insurance Verification, Authorization and Financial Counseling/Pre Arrival Collections as outlined in the Avera Financial Clearance Policy.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.

Preferred Education, License/Certification, or Work Experience

• Associate's of science in a medical field.
• Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) Upon Hire or
• Licensed Practical Nurse (Multi) - South Dakota Board of Nursing Upon Hire
• 4-6 years Experience within a hospital, medical office, clinic, hospital business operations and/or admitting department.
• Previous leadership experience

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees.
• We support you with opportunities to help live balanced, healthy lives.
• Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship