Patient Access Representative
- Location
- East Boston
- Listed
- 2 days ago
About the role
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
- Time Type: Full time
- Department: Registration
- All Locations: 10 Gove Street - Taylor Building
Position Summary
As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines.
Essential Duties and Responsibilities
- Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
- Coordinate the efficient patient flow within the Clinical Department.
- Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements
- HS Diploma/GED.
- Minimum of 1 year customer service and/or administrative experience.
- Excellent written and verbal communication, judgement, and problem solving skills.
- Bilingual fluency Spanish/English required.
- Knowledge of medical terminology and experience working with electronic medical record technology a plus.
- Proficient in Microsoft Office Suite.
Compensation
starting at $18/hr up to $25/hr
Equal opportunity and legal notices
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request
Federal Trade Commission Statement
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
From Ebnhc's careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Patient Access Representative job at Ebnhc located?
This Patient Access Representative position at Ebnhc is located in East Boston. Always check Ebnhc's application page for specific state eligibility or relocation policies.
How do I apply for the Patient Access Representative position at Ebnhc?
This listing links directly to Ebnhc's Workday application page. You can apply directly on Ebnhc's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.