Patient Access Representative - Pulmonary

About the role

Patient Access Representative - Pulmonary Clinic

Join Our Team as a Patient Access Representative in our Pulmonary Clinic!

We are seeking a customer-focused and detail-oriented Patient Access Representative to join our Pulmonary Clinic team. This role serves as a vital first point of contact for patients and is responsible for collecting demographic, financial, and insurance information while delivering an exceptional patient experience. The ideal candidate will possess strong computer skills, critical thinking abilities, and the ability to multitask in a fast-paced healthcare environment.

Responsibilities Include

Conduct professional patient interviews to obtain demographic, financial, and biographical information

Verify patient insurance eligibility and confirm benefit coverage

• Gather and document information necessary for accurate billing and reimbursement
• Maintain compliance with federal and state regulations related to patient registration and data collection
• Collect patient payments using professional communication and negotiating techniques
• Provide information regarding available financial resources, including payment plans and lines of credit
• Deliver exceptional customer service while ensuring registration accuracy and efficiency
• Accurately enter and maintain patient information within electronic systems
• Support efficient workflow and departmental productivity standards

What We're Looking For

Strong customer service and communication skills

Ability to answer registration-related questions with minimal supervision:

• Excellent attention to detail and organizational skills
• Strong computer proficiency and data entry accuracy
• Critical thinking and problem-solving abilities
• Ability to multitask and thrive in a fast-paced healthcare setting

Centralized Patient Access Expectations

• Achieve quality scores for Career Ladder Level I as established by Patient Access Leadership
• Demonstrate proficiency in registration processes for at least one assigned location
• Consistently maintain a minimum customer service review score of 92%
• Meet productivity and performance goals as applicable

Job Requirements

Applicable Experience: Less than 1 year

Job Details

Full Time

Day (United States of America)