Patient Access Representative - Shelby
- Location
- Mercy Health West Michigan Multi-service Outp… · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Education
- High school diploma or equivalent
- Listed
- 6 days ago
Skills & highlights for this role
- Customer service experience
- Patient registration
- Scheduling
- Insurance eligibility verification
- Patient financial responsibility collection
- HFMA CRCR or NAHAM CHAA certification (within one year of hire)
Also useful
- Medical terminology
- Diagnostic and procedural coding
- Insurance benefits explanation
- Authorization management
- Epic EHR
About the role
Employment Type: Part time
Shift: Rotating Shift
About the role
Shift
Variable from 6am-11pm. Some weekends and holidays.
This is a part-time position that allows you to pick up various/variable shift hours.
Must be able to attend two-week EPIC training M-F, 8a-430p first two weeks:
Position Summary
Purpose Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: "patients" refers to patients, clients, residents, participants, customers, members
Functional Role (not inclusive of titles or advancement career progression Supports customer relations, physician relations, patient care & hospital business services by performing administrative & scheduling for multiple areas.
Specialist I: Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital.
Schedule
- Variable, from 6am to 11pm. Some weekends and holidays.
Training: The first two weeks of training are M-F, 8a-430pm must be able to attend this*
Location: Onsite, Shelby
Minimum Qualifications
- 1 year customer service experience, required
- HS Diploma or equivalent
- HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Additional information
Additional Qualifications (nice to have) Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations
What you will do
- Provides patient focused customer service.
- Performs outpatient & / or inpatient registration & insurance verification functions.
- Collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
- Provides general information to hospital users, patients, families & physician offices.
Essential Functions
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
- Work Focus: Researches, collects & analyzes information.
- Identifies opportunities, develops solutions, & leads through resolution.
- Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
- Responsible for distribution of analytical reports.
- Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
- Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
- Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Equal opportunity and legal notices
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
From Trinity Health's careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Patient Access Representative - Shelby job at Trinity Health located?
This Patient Access Representative - Shelby position at Trinity Health is located in Mercy Health West Michigan Multi-service Outp… (On-site). Always check Trinity Health's application page for specific state eligibility or relocation policies.
What qualifications are required for Patient Access Representative - Shelby at Trinity Health?
For the Patient Access Representative - Shelby role, Trinity Health highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with Customer service experience, Patient registration, Scheduling, Insurance eligibility verification, Patient financial responsibility collection, HFMA CRCR or NAHAM CHAA certification (within one year of hire). Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Patient Access Representative - Shelby position at Trinity Health?
This listing links directly to Trinity Health's Workday application page. You can apply directly on Trinity Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.