Patient Access Supervisor

About the role

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

• Ascension St. Elizabeth Hospital | Appleton, WI | Onsite
• Schedule: 7:30am -4pm
• Lead the Front Door of Healthcare

At R1, we're transforming the patient experience and helping healthcare organizations operate more efficiently through technology, analytics, and automation.

As a Patient Access Supervisor, you'll lead a high-impact team responsible for one of the most important parts of the patient journey: registration and access. You'll oversee daily operations, coach and develop team members, drive process improvements, and help ensure an exceptional patient experience from the very first interaction.

What You'll Do

• Lead and support daily Patient Access and hospital registration operations
• Coach, develop, and provide performance feedback to Patient Access team members
• Oversee staffing, scheduling, workflow, and productivity
• Ensure accurate and efficient patient registration, admissions, and insurance processes
• Monitor quality and performance metrics and identify opportunities for improvement
• Partner with hospital leadership and clinical teams to improve patient flow
• Support staff with escalated patient or operational concerns
• Ensure compliance with policies, procedures, and regulatory requirements
• Stay current on insurance and payer requirements
• Drive improvements that strengthen both patient experience and revenue cycle performance ]

What We're Looking For

• Experience in Patient Access, Patient Registration, Admissions, or Revenue Cycle
• Previous supervisory or healthcare leadership experience
• Strong understanding of daily Patient Access operations
• Experience coaching and developing frontline employees
• Strong communication, organization, and problem-solving skills
• Ability to lead effectively in a fast-paced hospital environment
• Comfortable managing staffing, productivity, quality, and operational priorities

Why This Role?

• This is a great opportunity for an experienced Patient Access, Registration, or Revenue Cycle professional ready to grow their healthcare leadership career.
• You'll have the opportunity to lead a frontline team, partner directly with hospital leadership, improve processes, and make an impact on both the patient experience and operational performance.

Pay and benefits

For this US-based position, the base pay range is $46,738.00 - $66,107.05 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.