Patient Access Team Lead

About the role

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

The Patient Access Team Lead is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards. This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery.

Location: 601 E 15th St, Austin, TX 78701

Shift: Full Time. Wednesday, 12:00 AM-6:00 AM; Thursday-Saturday, 6:00 PM-6:00 AM

Responsibilities

• Review daily and monthly productivity metrics.
• Monitor associate performance
• Track collection performance regularly to remain on pace for the monthly goal
• Provide immediate coaching and follow-up for associates who are not meeting expectations.
• Complete all assigned leadership tasks daily without repeated reminders.
• Lead by example through punctuality, professionalism, accountability, and consistent follow-through

Requirements

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations
• Working knowledge of inpatient verification workflows, documentation standards, and front-end revenue cycle processes
• Strong organizational, problem-solving, and time management skills
• Ability to monitor multiple workflows and prioritize tasks in a fast-paced environment
• Strong verbal and written communication skills
• Ability to coach staff, reinforce expectations, and support operational compliance
• Experience with systems such as Entri, Compass, EMPI, or similar patient access applications preferred

Pay and benefits

For this US-based position, the base pay range is $17.60 - $25.25 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.