Patient Account Representative - A/R Follow Up Team
- Location
- San Antonio, TX
- Listed
- 12 days ago
About the role
- Job Family: Patient Account Representative
- Travel Required: None
- Clearance Required: None
Schedule: 8AM-4:30PM | Monday - Friday at San Antonio, TX Office (On-Site)
What You Will Do
- The Patient Account Representative is an extension of a client's business office staff.
- Patient accounting representatives are responsible for timely and effective resolution of unpaid accounts.
- They perform a variety of duties including claim editing, billing, follow up, and payment and adjustment processing in order to meet the client cash and A/R goals.
The qualified individual will be receiving incoming calls and making outbound calls.
- Analyzes and researches reasons for denied and underpaid claims.
- Determines and executes best approach for resolution.
- Identifies issues and trends and reports to manager.
- Maintains confidential system and payer website access.
- Follows QBS account management protocols and strategies.
- Maintains current knowledge of all relevant systems as well as federal and state billing regulations.
- Maintains current knowledge of contract terms and conditions related to claim resolution.
- Corresponds with third party payers, according to established protocols, to obtain status and payment.
- Communicates with clients, as needed, to expedite claim resolution.
- Performs any and all job-related duties, as assigned, in a professional and positive manner to ensure achievement of cash and A/ R goals.
What You Will Need
- High School Diploma or GED or 3+ years of relevant equivalent experience in lieu of diploma / GED.
- 1-3+ years working within revenue cycle, health insurance, or healthcare customer service
- Working knowledge of the following: medial insurance claims follow-ups, payer portals, and clearinghouses
- Working experience with an EHR and EMR systems
What Would Be Nice to Have
- Meditech Experience
- Epic Experience
- PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel.
- Bilingual Spanish
- 1+ year experience working in a Healthcare or Customer Service setting.
- Ability to initiate and follow through on projects and work independently with minimal supervision.
- #IndeedSponsored
- #LI-DNI
What We Offer
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
About Guidehouse
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Equal opportunity and legal notices
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
From Guidehouse's careers page, first listed on Rolev.ai on October 29, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Patient Account Representative - A/R Follow Up Team role at Guidehouse, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Patient Account SpecialistProfessional Physical Therapy · Melville, NY
- Patient Account Representative II - Patient Billing ServicesHonorHealth · United States
- Patient Accounts Representative and Certified CoderSaint Luke's Health System · System Offices | 901 E 104 St | Kansas City | MO
- Patient Accounts SupervisorAvera · Spencer, IA
- Patient Accounts RepBrown Health · Rhode Island Hospital
- Patient Account Representative to OutpatientHfsc · New Britain, CT
More at Guidehouse
All Guidehouse jobsCommon questions
Where is the Patient Account Representative - A/R Follow Up Team job at Guidehouse located?
This Patient Account Representative - A/R Follow Up Team position at Guidehouse is located in San Antonio, TX. Always check Guidehouse's application page for specific state eligibility or relocation policies.
How do I apply for the Patient Account Representative - A/R Follow Up Team position at Guidehouse?
This listing links directly to Guidehouse's Workday application page. You can apply directly on Guidehouse's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.