Patient Account Specialist
- Location
- Admin Office- Rochester Hills, MI
- Listed
- Today
About the role
The primary responsibility of the Patient Account Specialist (PAS) is to ensure that all claims are reimbursed at 100% of the contracted rate.
Qualifications
- High School Diploma required.
- 1-2 years of billing experience preferred.
Skills
- Excellent communication skills
- Excellent organizational skills and attention to detail
- Excellent time management skills and highly efficient
- Proficient knowledge of medical insurance providers and portals.
- Proficient knowledge and experience with electronic medical record (EMR) systems.
- Proficient knowledge and experience with Clearinghouses.
- Proficient in Microsoft Office Suite and Adobe.
Responsibilities
- Process all insurance account receivables accurately and in a timely manner.
- Review and appeal all unpaid and denied claims.
- Investigate rejected claims.
- Perform and track claims status and corrections.
- Contact the insurance company to remediate claim issues and discrepancies in payment.
- Audit credit accounts for refund processing.
- Review and respond to EMR messages and tasks.
- Provide customer service to clients and patients.
- Receive and process phone payments and EFT payment plans.
- Review payment postings for accuracy assurance on claim corrections.
- Complete and review claim submissions.
- Submit data for the weekly and monthly statistical reporting.
- Report consistent and repetitive claim rejections to the Lead Patient Account Specialist.
- Understand, comply, and uphold all Code of Conduct standards and promote ethical behavior in the workplace.
- Perform all other duties as assigned.
Benefits
- Opportunity for growth & Ownership
- Mentorship & career development
- Meaningful and rewarding work environment
- Family and team-like environment
- Competitive benefits packages
- Medical, Dental and Vision insurance
- Short-term, long-term, and life insurance
- Supplemental Benefits (critical illness, hospital indemnity insurance, accident insurance)
- Identity protection
- 401(k) with matching & retirement
- HSA and FSA plans available
- Paid time off
To be considered for this role, candidates must successfully pass an internal screening against the OIG Exclusions list.
From Healthquest Physical Therapy's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Patient Account Specialist job at Healthquest Physical Therapy located?
This Patient Account Specialist position at Healthquest Physical Therapy is located in Admin Office- Rochester Hills, MI. Always check Healthquest Physical Therapy's application page for specific state eligibility or relocation policies.
How do I apply for the Patient Account Specialist position at Healthquest Physical Therapy?
This listing links directly to Healthquest Physical Therapy's Lever application page. You can apply directly on Healthquest Physical Therapy's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.