Patient Accounts Liaison - CBO - FT

Our Legacy

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region-including Hamilton Medical Center and Bradley Medical Center-you'll have the opportunity to be part of something bigger: a connected, mission-driven team making a difference every day.

Your Career With Us

Join us and build a meaningful career where you're valued, inspired, and supported to make a real impact.

Excellence. Every person. Every time.

Job Summary

Works under direct supervision of the Lead/Supervisor Customer Service and the Patient Accounts Manager, and follows written policies and procedures to perform the specified job duties: Communicates both verbally and written with internal and external customers; Interprets and follows instructions, policies, guidelines and standards; Answers and resolves issues presented by patients/guarantors, agencies, third party payers and HMC associates; Assists with billing, payment posting, and other reimbursement issues; Explains and advises patients/guarantors on financial responsibility options; Establishes payment agreements; Initiates financial assistance applications for management approval and adjustments; Performs additional duties as assigned by Superiors.

Job Qualifications

• Education: High school diploma or GED equivalent. College level courses preferred.
• Licensure: Certified Revenue Cycle Representative (CRCR) Certification or HFMA Certified Patient Account Representative (CPAR) preferred.
• Experience: 1 to 2 years' experience in hospital billing/collections or customer service required. 2-4 years' experience in hospital or medical setting providing billing/collections or customer service preferred.

Skills

• Effective listening, written and verbal communication both internal and external customers
• Attentive to details
• Able to complete tasks timely with accuracy
• Proficient in office equipment and various system software
• Proficient in math and data entry
• Provide professional customer service
• Knowledgeable of insurance processes, and medical terminology
• Trustworthy
• Ability to be a positive team member
• Proficient in Microsoft Excel and Word
• Ability to handle issues with sound judgement
• Analytical skills for issue identification and resolution
• Able to handle questions and confrontations calmly and professionally
• Understands instructions and able to implement instructions, policies and guidelines

Physical, Mental, Environmental and Working Conditions

• Office environment with constant exposure to the public.
• Good health, ability to work under pressure with constant interruptions.
• Long hours sitting, some lifting and walking.
• Requires analytical skills such as problem analysis.
• Very stressful, constantly receiving requests or complaints from patients.
• Must be able to remain calm and polite while analyzing detailed information and taking appropriate action.

Full-Time Benefits

• 403(b) Matching (Retirement)
• Dental insurance
• Employee assistance program (EAP)
• Employee wellness program
• Employer paid Life and AD&D insurance
• Employer paid Short and Long-Term Disability
• Flexible Spending Accounts
• ICHRA for health insurance
• Paid Annual Leave (Time off)
• Vision insurance