Patient Ambassador - Emergency Department - PRN
- Location
- Cleveland, TN
- Listed
- Today
Our Legacy
Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region-including Hamilton Medical Center and Bradley Medical Center-you'll have the opportunity to be part of something bigger: a connected, mission-driven team making a difference every day.
Your Career With Us
Join us and build a meaningful career where you're valued, inspired, and supported to make a real impact.
Excellence. Every person. Every time.
Job Summary
Works under the general supervision of Patient Experience leadership and follows established policies and procedures to support patients and families throughout the Emergency Department. The Patient Ambassador serves as a non-clinical resource focused on improving patient comfort, communication, and overall experience. The individual provides courteous assistance, addresses basic needs, and helps reduce anxiety during wait times.
The associate maintains positive working relationships with patients, families, and interdisciplinary staff to promote a respectful, supportive, and compassionate environment. Performs additional duties as assigned in a professional and patient-centered manner.
Job Qualifications
- Education: High school diploma or equivalent required.
- Licensure: None required.
- Certification: None required.
- Experience: Previous customer service, hospitality, patient experience, or healthcare-related experience preferred.
Skills: The associate must possess strong interpersonal and communication skills, with the ability to engage positively with patients and families in a high-stress environment. The individual must demonstrate compassion, patience, and professionalism at all times. Ability to remain calm, organized, and approachable in a fast-paced Emergency Department setting is required.
- The associate must have basic computer skills, good time-management, and the ability to follow instructions and policies.
- The individual must demonstrate sound judgment, adaptability, and a team-oriented mindset.
- Must maintain patient confidentiality and comply with HIPAA standards.
Who We Are
At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well-being of every team member.
Our Values
Our core values- Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE) -guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.
From Vitruvian Health's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Patient Ambassador - Emergency Department - PRN job at Vitruvian Health located?
This Patient Ambassador - Emergency Department - PRN position at Vitruvian Health is located in Cleveland, TN. Always check Vitruvian Health's application page for specific state eligibility or relocation policies.
How do I apply for the Patient Ambassador - Emergency Department - PRN position at Vitruvian Health?
This listing links directly to Vitruvian Health's Workday application page. You can apply directly on Vitruvian Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.