Patient Appointment Services (PAS) Clerk
- Pay
- $21 – $23 per hour
- Location
- Tacoma, WA · On-site
- Job type
- Full-time
- Level
- Entry level
- Education
- High school diploma or equivalent
- Listed
- 24 days ago
Skills & highlights for this role
- appointment scheduling
- patient eligibility verification
- MHS GENESIS
- Microsoft 365
Also useful
- Microsoft Teams
- Microsoft Excel
- Microsoft Outlook
Stated benefits & perks
- Health
- Dental
- Vision
- Life insurance
- 401k
About the role
In this role, you'll help patients access primary and specialty care through a centralized healthcare call center. You'll manage inbound and outbound calls, coordinate appointments, verify patient eligibility and information, and document interactions in MHS GENESIS while providing professional, responsive customer service.
Employment: Full-time
Schedule: 6A-8P Monday -- Friday; every other weekend 7a-5:30p PST
Compensation
- $20.68–$22.98 USD per hour
- Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).
Key Responsibilities
- Schedule, reschedule, and cancel primary and specialty care appointments while correcting booking errors as needed.
- Handle inbound and outbound patient calls, supporting timely appointment coordination and one-call resolution.
- Verify patient eligibility and update demographic information to support accurate scheduling and access to care.
- Coordinate specialty referral appointments, preventive health scheduling, and patient care reminders, including pre-appointment instructions.
- Process appointment requests through secure messaging, document patient interactions in MHS GENESIS, and prepare outbound specialty-care notification letters.
- Coordinate appointments across healthcare departments and military treatment facilities while maintaining accurate records and established service and privacy standards.
Requirements
- High school diploma or GED equivalency.
- Basic computer skills and the ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, as well as other required systems and technologies.
- Ability to provide courteous, professional customer service and communicate effectively by telephone, verbally, and in writing.
- Ability to manage multiple tasks, follow established procedures and priorities, and complete work accurately within required timeframes.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits Language (FTE roles)
- Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance.
- Additional benefits include a 401k plan, paid time off, and an annual bonus.
- International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
About the Company
Support patients receiving care within a military healthcare environment by coordinating appointments and helping maintain timely access to primary and specialty care.
At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
Equal opportunity and legal notices
By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
From International SOS Government Medical Services's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Patient Appointment Services (PAS) Clerk role at International SOS Government Medical Services?
The Patient Appointment Services (PAS) Clerk posting at International SOS Government Medical Services states compensation of $21 – $23 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on International SOS Government Medical Services's official career site.
Where is the Patient Appointment Services (PAS) Clerk job at International SOS Government Medical Services located?
This Patient Appointment Services (PAS) Clerk position at International SOS Government Medical Services is located in Tacoma, WA (On-site). Always check International SOS Government Medical Services's application page for specific state eligibility or relocation policies.
What qualifications are required for Patient Appointment Services (PAS) Clerk at International SOS Government Medical Services?
For the Patient Appointment Services (PAS) Clerk role, International SOS Government Medical Services highlights a high school diploma or equivalent; experience with appointment scheduling, patient eligibility verification, MHS GENESIS, Microsoft 365. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Patient Appointment Services (PAS) Clerk position at International SOS Government Medical Services?
This listing links directly to International SOS Government Medical Services's SmartRecruiters application page. You can apply directly on International SOS Government Medical Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.