Patient AR Specialist

Role Summary

The patient AR specialist works actively to resolve all patient inquiries and balances. This position works closely with the Financial Counselor, Patient Advocates, and Insurance Collectors to ensure patient balances are resolved effectively.

Responsibilities

• Review and work aging report daily, focus on highest balances.
• Monitor aging reports to make appropriate referrals/adjustments on accounts with specific actions required.
• Generates patient statements as needed.
• Call patients to address account balances.
• Send letters to patient on delinquent balances.
• Telephone, interview and counsel patients on self-pay balances and/or insurance payment activity.
• Track and respond to incoming and outbound calls to patients.
• Set up payment arrangements on account when requested.
• Works with patients to gather financial information to assist in the application process of qualifying patients for assistance.
• Post discounts to uninsured patient accounts daily.
• Facilitate Probate cases for deceased patients with estates.
• Flag accounts in bankruptcy and adjust system settings to ensure compliance.
• Provide itemized statements upon request.
• Work with Insurance Collectors when necessary to respond to patient inquiries or dispute of balances.
• Return all messages within 24 hours.
• Maintain AR inventory along with Aging Report (Payment Plans, Default Payment Plans, Bankruptcy, Deceased/Estate, and Hardship)
• Generate patient statements as scheduled (along with patient request for itemized statements and other requested statements)
• Works patient correspondences and mail return promptly
• Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.

Required Qualifications

• High School diploma or equivalent required.
• Previous Patient Collections experience preferred.
• Previous Customer Service or Call Center experience preferred.

Essential Competencies

• Attendance is an essential job function.
• Excellent customer service skills
• Working knowledge of billing, HCPCS, CPT and ICD codes
• Ability to work effectively with all levels of management and other colleagues, demonstrating *initiative, mature judgment, and customer service orientation.
• Effective verbal and written communications, including active listening skills.
• Exceptional Multi-tasking, organizational skills and superb attention to detail.
• Proficient in the use of computer applications, (MS Word, Excel, Outlook)

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