Patient Assistance Coordinator (Hybrid)

About This Role

Patient Assistance Coordinator exists to help Redirect Health members access affordable, high-quality healthcare by securing financial assistance and coordinating care with confidence and compassion.

In this role, you will

• Serve Redirect Health members as their advocate through patient assistance programs, charity care, and alternative funding options
• Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members
• Directly impact healthcare affordability and access, ensuring members feel supported every step of the way

This is a hands-on, hybrid role for someone who

• Enjoys problem-solving, coordination, and relationship-building
• Takes ownership and follows through
• Wants their work to have real-world impact on people’s health and finances

In this role, you will

• Own: Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources
• Support: Members through phone and email communication with clarity, empathy, and transparency
• Collaborate with: Members, internal providers, hospitals, and external facilities to coordinate care at fair, negotiated rates
• Improve: Cost management, coordination workflows, and member experience through strong documentation and follow-through
• Advocate for: Members’ financial and healthcare needs across provider offices and hospital systems

A strong performer in this role is known for

• Leading with empathy and advocacy
• Navigating complex situations calmly and thoughtfully
• Consistently delivering timely coordination, cost savings, and member confidence
• How Success Is Measured

Success in this role is measured by

• Meeting or exceeding KPIs tied to coordination, advocacy, and turnaround times
• Successful placement of members into appropriate financial assistance programs
• Member satisfaction, trust, and confidence throughout their care journey
• Positive collaboration and contribution to internal improvement initiatives

What We’re Looking For

We’re looking for someone who

Brings relevant experience in healthcare administration, care coordination, or case management

• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex healthcare and financial processes
• Works well across teams and external partners
• Cares deeply about helping people
• High School Diploma or GED: Required

1+ year of healthcare administrative support or case management experience: Required

Legal Stuff

Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.

• About Company ---

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

• No monthly premiums
• No deductibles
• No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.

It’s part of our mission.

How We Work (Our Core Values in Action)

• At Redirect Health, our values guide how we show up for each other, our clients, and our members.
• We do our best work when we: Obsess Over People
• We are always helpful, friendly, and human.
• Own It to Completion
• If we take something on, we see it through.
• Always Improve & Adapt
• We learn quickly and adjust without ego.
• Always Start with “Yes, We Can Help You”
• We lead with solutions and figure out the rest.
• Succeed as a Team
• We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity

We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.