Patient Care Coordinator
- Location
- Scituate, MA
- Listed
- Today
About the role
Peak Physical Therapy is Hiring!
Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different.
We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients.
Join us as a Patient Care Coordinator!
The Patient Care Coordinator (PCC) is an integral part of the clinical team - they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.
What You'll Do
- Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
- Greets and directs patients, vendors and visitors of the clinic.
- Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
- Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
- Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
- Responsible for patient appointments and cancellations.
- Reviews therapist schedules to effectively fill openings through medical records system.
- Documents pertinent conversations for future reference.
- Assists therapists with faxing patient information to medical offices as requested.
- Maintains a general understanding of insurances, including how to read benefit eligibility.
- Explains benefit details to patients including authorization requirements, copays, and deductibles.
- Initiates appropriate collection activity in accordance with company policies and procedures.
- Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
- Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.
Qualifications
- High school diploma or general education degree (GED)
- Two to three years of related experience and/or training
- Associate degree in healthcare administration or a related field of study preferred
Compensation Package
Take the next step in your career with Highbar Physical Therapy - Apply today!
More About Us
We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.
Equal opportunity and legal notices
Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.
From Highbar Physical Therapy's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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More at Highbar Physical Therapy
All Highbar Physical Therapy jobsCommon questions
Where is the Patient Care Coordinator job at Highbar Physical Therapy located?
This Patient Care Coordinator position at Highbar Physical Therapy is located in Scituate, MA. Always check Highbar Physical Therapy's application page for specific state eligibility or relocation policies.
How do I apply for the Patient Care Coordinator position at Highbar Physical Therapy?
This listing links directly to Highbar Physical Therapy's Lever application page. You can apply directly on Highbar Physical Therapy's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.