Patient Care Coordinator, Day Shift, Outpatient Orthopedics

AMG Ortho Surgery

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Adventist HealthCare's Outpatient Orthopedic Practice seeks to hire an experienced Patient Care Coordinator for our Orthopedic Surgery location who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As a Patient Care Coordinator you will

• Serve as the primary contact for total joint replacement patients throughout the surgical journey. Guide patients through pre-operative, peri-operative, and post-operative processes.
• Coordinate appointments related to surgery, medical clearance, pre-admission testing, rehabilitation, and follow-up care
• Manage patient referrals, scheduling initial appointments, obtains treatment/visit authorizations, medical documentation, and communicates with insurance carriers, adjusters, attorneys, providers, and patients
• Responsible for post-operative pain management in collaboration with the surgeon's pain management protocol.
• Provide educational materials and answer patient questions regarding the surgical process.
• Other duties and responsibilities as assigned

Qualifications include

• High School Diploma or GED required
• Associate degree in Health Sciences, Medical Assisting, Nursing, Healthcare Administration, or related field preferred
• Minimum of three (3) years of experience in a physician practice, orthopedic practice, surgical coordination, care coordination, or related healthcare setting required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification required
• Active American Heart Association Basic Life Support (BLS) certification required

Preferred

• Experience working with total joint replacement patients.
• Experience with surgical scheduling and authorizations.
• Experience with quality improvement initiatives and patient education programs.
• Experience utilizing Epic or other electronic medical record systems.
• Orthopedic or Surgical Practice certification or experience.
• Certified Orthopedic Technologist (preferred but not required).
• Knowledge of orthopedic procedures, particularly joint replacement surgery.
• Understanding of pre-operative and post-operative patient care processes.
• Strong patient education and coaching skills.
• Excellent interpersonal and customer service skills.
• Ability to build positive relationships with patients, physicians, and interdisciplinary teams.
• Strong organizational and project management skills.
• Ability to manage multiple patients and priorities simultaneously.
• Detail-oriented with strong follow-through.
• Proficiency with EMR systems and Microsoft Office applications.
• Ability to analyze reports and track program outcomes.

Work Schedule: Employment Type: Full Time

Hours per Week: 40 Hours

• Typical Daily Schedule: Monday- Friday 8:00AM- 4:30PM; Rockville location for 4-6 months then rotation between Rockville and Germantown.
• Shift Type: Day Shift

Pay Range

$20.07 - $26.42

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).