Patient Care Manager (RN), South Bay Cancer Center - San Jose, CA

About the role

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

Join our team of dedicated leaders!

Stanford Nurses are recognized as bold leaders, compassionate healers, educators, and mentors, providing the highest standards of excellence in care while generating long-term impressions that continue to set SHC apart as the best place to work and thrive. Stanford Nursing offers a wide array of career advancement opportunities, access to the latest technologies and health care innovations, and boasts a workplace culture that encourages personal growth and work-life balance, while honoring its commitment to delivering evidence-based and patient-centered care.

Leadership

Now more than ever, leaders play a pivotal role in both guiding and engaging their teams. Collaboration, connectedness, and constant communication are vital during this most unique time we are all facing. Stanford Health Care provides leaders with perspectives in resilience and self-care including building on presence and trust.

Leaders can also find offerings through our Talent Development Team Courses on engagement and communication, as well as situational leadership and crucial conversations. Skills learned will directly apply to this new environment we are faced with. We hope leaders will make use of what is offered and find these resources helpful throughout the professional development journey.

Department

As part of Stanford Health Care, the Stanford Cancer Center provides advanced medical expertise in an environment that focuses on science, humanity, and compassion. Ongoing collaborations with basic scientists and clinical researchers in the Stanford Cancer Institute mean that patients benefit from the latest discoveries and innovative treatments, leading to better outcomes.

The Stanford Cancer Center has gained worldwide recognition for its advanced clinical care, scientific research and technological inventions. Stanford Cancer Center South Bay brings together world-class specialists and sophisticated technology in a spacious, serene, state-of-the-art building designed by patients, for patients. This site offers the most advanced, innovative treatments, access to clinical trials, and the ease and efficiency of a single, convenient location.

The Stanford South Bay Cancer Center is the stand alone SHC cancer center serving the population of the south bay. It is located in the heart of Silicon Valley off Los Gatos Boulevard in San Jose, 21 miles from the main Stanford campus where personalized, coordinated cancer care is delivered by Stanford and University Healthcare Alliance (UHA) physicians.

As an NCI-designated center between San Francisco and Los Angeles, the Stanford Cancer Center draws upon the expertise of more than 300 researchers and clinicians and is at the forefront of today's advances in cancer research and medicine. Stanford scientists and physicians have led the way in developing many of the current state-of-the-art radiology, antibody and biologic therapies that are used to treat cancers, and many of its surgeons have pioneered techniques which are widely used today.

A Brief Overview

The Patient Care Manager is a Registered Nurse who provides unit leadership and works in partnership with nursing, the healthcare team, hospital/system leaders to develop a quality practice setting that support professional nursing and quality patient care. The Nurse Manager is accountable for the effective delivery of competent, compassionate, and efficient patient care.

Responsibilities include coordination of patient care; supervision of a professional team that includes multiple nursing and other staff as appropriate; administrative and budget management; troubleshooting of problem areas; organizational change management; ensuring compliance with accreditation and regulatory standards; quality assurance/quality improvement; safety and risk management requirements as well as actualization of hospital and unit policies, goals and objectives.

Further, improving unit operations, enhancing communication and feedback, customizing education and staff roles, and accepting organizational accountability for services provided to recipients are critical outcomes expected of this role. The Nurse Manager role is critical to hospital operations and minimally accomplishes the following essential duties.

What you will do

• Clinical Practice: Ensures the effective delivery of competent, compassionate, and efficient patient care by planning, organizing, and directing the nursing services of unit(s), including the assessment of patients, implementation of physicians' orders, treatment plans and medical procedures, administration of medication and record keeping of same as well as by monitoring and evaluating patient care processes and outcomes for the patient care unit(s); coordinates nursing activities with those of other services or disciplines. Demonstrates clinical competency in assigned specialty area role models nursing practice consistent with the organizational and department mission, vision and values.
• Communication: Communicates in a clear and effective manner to enhance team effectiveness, manage conflicts, engage employees and interdisciplinary colleagues in unit activities and performance changes. Collaborates with others within the unit and with all hospital departments and disciplines to enhance problem solving, decision making and performance improvement.
• Fiscal Accountability: Plans and forecasts the department budget by calculating required FTES, planning annual budgets, interpreting payroll and other key fiscal reports, projecting workload as well as monitoring and enhancing productivity. Performs variance analysis by interpreting financial performance and identifying key drivers. Identifies unit/capital budget needs in collaboration with physician and nursing colleagues. Plans and implements staff scheduling, position controls and attendance control procedures.
• Human Resources: Directs the personnel management of the employees assigned to the department consistent with state and federal labor laws, collective bargaining agreements, and nursing service and hospital philosophy, goals and policy. Ensures that new staff is interviewed, hired, trained, oriented, precepted and evaluated. Prepares and conducts employee performance appraisals. Approves transfers, promotions and other decisions affecting employee pay and status. Participates in initiating and documenting disciplinary actions and responding to grievances.
• Leadership: Assumes twenty four (24) hour responsibility and accountability for the operation of the assigned patient care unit(s), service(s), staff, and facilities. Plans, organizes and directs short and long term departmental activities in accordance with hospital goals and accrediting organization standards. Provides leadership and direction for the staff in the patient care unit(s) while supporting and actualizing the goals of the department, division, service, and hospital. Functions as a resource to staff and interdisciplinary team members and interdepartmentally, consults on nursing care and professional nursing practice.
• Performance Improvement: Assumes responsibility for accessing and utilizing appropriate date in order to monitor unit operations. Accountable for achieving patient and staff satisfaction targets for the organization and unit of responsibility. Develops, implements and evaluates process improvement projects/process in order to continually monitor and improve patient care.
• Professional Development: Facilitates professional development and clinical growth of nursing staff through implementation and maintenance of unit specific competencies. Promotes and facilitates educational opportunities based on assessment of staff needs.
• Quality Management: Supports the quality framework, which includes both clinical and service quality indicators. Creates an environment of patient care that is safe, effective, patient centered, timely, efficient and equitable.

Education Qualifications

• Bachelors and/or Masters in Nursing from an accredited college or university.

Experience Qualifications

• Three (3) years of progressively responsible and directly related work experience.
• Required Knowledge, Skills and Abilities
• Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers.
• Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines.
• Ability to develop programs and lead process improvement projects.
• Ability to establish the strategic direction and business plans for a functional group.
• Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery.
• Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor.
• Ability to supervise, coach, mentor, train, and evaluate work results.
• Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care.
• Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice.
• Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care in the area of assignment.
• Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of nursing in the larger context of health care.
• Knowledge of principles, practices and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility.

Licenses and Certifications

• California Registered Nurse (RN) license

These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.
• Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.
• C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.
• Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

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Pay and benefits

Base Pay Scale: Generally starting at $91.68 - $121.48 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.