Patient Care Navigator

About the role

You went into healthcare to take care of people, at Axil Health that is exactly what you'll do.

What you'll do day-to-day

• Reach out to your assigned patients on a structured schedule — some weekly, some monthly — based on their condition and risk level
• Review remote monitoring dashboards and proactively contact patients when data is trending in the wrong direction
• Help patients navigate real-world barriers: late refills, insurance questions, transportation, specialist coordination, copay assistance
• Document patient interactions using AI-assisted tools (less typing, more connecting)
• Escalate clinical concerns to an on-team pharmacist using clear protocols
• Assist to enroll newly eligible patients into the program
• Why this work matters

Chronic disease is won or lost between appointments. The details between appointments matter just as much as the information shared during the appointment. We catch when a patient's blood pressure is quietly trending up, whether they understand their new medication, or if a refill is stilling uncollected due to cost or transportation; encouraging our patients engagement in their own care.

Qualifications Needed

• Certified Medical Assistants (CMA, CCMA, RMA, NCMA, or equivalent national certification)
• Licensed Practical Nurses (LPN) with an active NC license
• Registered Nurses (RN) looking to step away from bedside and into a structured, relationship-based model
• Pharmacy technician (CPht)

What you get

• Compensation discussed at interview
• Company-sponsored insurance options: Medical, Dental, Vision
• Company Paid Short Term Disability
• Long term Disability
• Company Paid Term Life Insurance with add-on Options
• Two 401(k) program options
• 15 days PTO that increases with tenure

• Paid holidays + 2 additional floating holidays to use at your discretion
• Quarterly performance bonuses tied to quality and outcomes metrics
• Paid training that supports how you learn
• Schedule: Monday-Friday 8am- 6pm (Flexible to support life's needs) Overtime offered for Saturday and Sunday
• 36+ hours/week required for full-time benefits eligibility. IN-PERSON ROLE
• Career path: Care Navigators at Axil have moved into team lead roles, training and onboarding positions, process improvement, and IT.

• About Company ---

Who Does Well Here

People thrive at Axil Health when they're motivated by the actual outcome of the work: helping patients manage chronic conditions and stay connected to care between visits. This isn't a fast-growth tech culture chasing headcount. We are a small, mission-driven team where individual contributions are visible and accountability matters.

The strongest fits tend to be people who

• Care about the patient behind the data point. Whether you're in clinical operations, care navigation, or support functions, the work touches real people managing real health conditions.
• Are comfortable with ambiguity and building, not just maintaining. We're still defining processes in many areas, so people who can bring structure without waiting to be told exactly how do well.
• Communicate directly and kindly. We value people who raise issues early, give and receive feedback without drama, and treat colleagues with respect even under pressure.
• Take ownership without needing constant oversight, self-direction matters as much as collaboration.
• Stay curious. Healthcare and patient monitoring technology both evolve quickly, and people who keep learning keep up.

Competitive salary and benefits package

• Join Us in Transforming Lives!
• If you're ready to take your patient care skills to the next level and be part of a healthcare revolution, we want to hear from you! At Axil Health, you're not just filling a position – you're embarking on a mission to change lives.
• Apply now and let's create healthier tomorrows together!