Patient Care Representative
- Pay
- $16 per hour
- Location
- Remote (Texas)
- Job type
- Full-time
- Level
- Mid-level
- Education
- Bachelor's degree
- Listed
- 31 days ago
Skills & highlights for this role
- patient scheduling
- patient support
- Salesforce Health Cloud
- de-escalation
Also useful
- Spanish fluency
Stated benefits & perks
- Medical insurance
- Dental insurance
- 401k
About the position
We're looking for a full-time, remote Patient Concierge Representative to join our Patient Concierge Team. This is a 100% remote role supporting patients across the United States — you will work full-time, 40 hours per week, on a schedule within U.S. business hours ([Monday–Friday or Monday–Thursday]). Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.
Compensation
$16/hour, non-exempt
Responsibilities
- Take patient calls and help patients to, e.g., schedule appointments, navigate intake, etc.
- Provide accurate, satisfactory answers to patients' queries and concerns
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
- Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
- Guide patients through navigating the practice website and/or troubleshooting the member/patient app
- Help patients find the right care and specialists within the practice network
- Review patient accounts, providing updates and information about billing and other account items
- Collaborate with other concierge services professionals to improve patient experience
Required skills and qualifications
- University degree
- Strong communication, both written and verbal (candidates must be fluent in English and Spanish)
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Excellent troubleshooting skills
- Computer literacy (experience with Salesforce Health Cloud is a plus)
- Phone skills, including familiarity with complex or multi-line phone systems
- Reliable home internet connection and a quiet, dedicated workspace suitable for taking patient calls
Benefits
- Medical and Dental Insurance
- 401K
- About Company ---
Who we are
Third Way Health helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.
From Third Way Health, Inc.'s careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Patient Care Representative role at Third Way Health, Inc., it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Patient Care Representative role at Third Way Health, Inc.?
The Patient Care Representative posting at Third Way Health, Inc. states compensation of $16 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Third Way Health, Inc.'s official career site.
Where is the Patient Care Representative job at Third Way Health, Inc. located?
Yes, this Patient Care Representative opening at Third Way Health, Inc. is listed as Remote (Texas). Always check Third Way Health, Inc.'s application page for specific state eligibility or relocation policies.
What qualifications are required for Patient Care Representative at Third Way Health, Inc.?
For the Patient Care Representative role, Third Way Health, Inc. highlights a bachelor's degree; experience with patient scheduling, patient support, Salesforce Health Cloud, de-escalation. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Patient Care Representative position at Third Way Health, Inc.?
This listing links directly to Third Way Health, Inc.'s Rippling application page. You can apply directly on Third Way Health, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.