Patient Care Representative/Surgery

Job Overview

The Patient Care Representative is responsible for performing a variety of duties for the registration of all patients at the Surgery Center, while ensuring excellent customer service and satisfaction. He/she will perform other related duties as needed to maintain department cost containment, efficiency, as well as quality performance. Other duties as assigned.

About the role

This is a per diem opening; we are looking for candidates with Monday-Friday daytime availability.

Responsibilities and Duties

• Actively works to promote and maintain an organizational culture that enhances our standing as the best place to work and receive care.
• Active engagement in staff meetings, department meetings, in-services, educational requirements, etc.
• Demonstrates knowledge of The Surgery Center's current policies and procedures.
• Greets all patients and visitors in a warm and friendly manner.
• Accurately arrives patients; verifies and updates appropriate insurance, demographic, and other patient related information as necessary.
• Obtains updates signatures for HIPAA Notice of Privacy.
• Processes co-payments, cash service, and other payments according to facility policy and procedure.
• Maintains assigned cash box and reconciles payments daily.
• Receives and triages patient phone calls to appropriate parties.
• Provides outstanding internal and external customer service both in person and on the phone.
• Maintains working knowledge of all office equipment and computer applications.
• Contributes to meeting the fluctuating staffing needs of the department as evidenced by flexibility in own assignment and work schedule.
• Demonstrates initiative and collaborates professionally with caregivers throughout all departments.
• Promotes teamwork by assisting with the precepting of new caregivers.
• Identifies areas of conflict, intervenes effectively, or seeks assistance in conflict resolution.

Education Qualifications

• College degree preferred.

Experience Qualifications

• Minimum of one (1) year work experience in healthcare field is required.
• Proficient in Microsoft Office, including Excel and Word.
• Medical Terminology background preferred.

Physical abilities

• Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.
• Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher)
• Lift and carry 40-50 lbs. Push/pull +/- 150-200 lbs. (Patients on bed, stretcher) Lateral transfer 150-200 lbs. (ie.Patient)
• Lift over 50 lbs. Carry 80 lbs. a distance of 30 feet. Push/pull > 200 lbs. (ie. Patients on bed, stretcher)

Additional Job Description

Pay range for this position is $21-$34/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.