Patient Coordinator

About the role

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.

We have an immediate need for a full-time Patient Coordinator to join our Case Management team in Paducah, KY.

Giving Home Health Care is seeking a highly organized healthcare professional to serve as the primary non-clinical care coordinator for an assigned patient population. This role manages patient cases, coordinates communication among patients, caregivers, physicians, the Department of Labor (DOL), and internal teams, and helps remove barriers to care. The ideal candidate brings experience in case management, social services, patient navigation, or healthcare care coordination rather than direct-care caregiving.

What You'll Do

• Manage a caseload of approximately 40-50 patients, depending on acuity and case complexity, and serve as the primary point of contact throughout the patient journey.
• Coordinate services and communication among patients, caregivers, physicians, referral sources, the

DOL, and internal clinical and operational teams.

• Monitor patient progress, complete follow-up and case review activities, and identify barriers affecting services, caregiver support, or patient satisfaction.
• Advocate for patients with the DOL by conducting phone calls and completing other advocacy-related tasks to support patient needs and resolve barriers.
• Complete patient onboarding, education, scheduled outreach, home visits, and physician-appointment support as needed.
• Maintain timely documentation, protect patient confidentiality, and comply with company policies, HIPAA requirements, and applicable standards.
• Escalate complex clinical, operational, or service concerns to the appropriate team or leader.

What You Bring

• Minimum of two years of experience in healthcare case management, care coordination, patient navigation, social services, discharge planning, healthcare operations, or a related field.
• Strong communication, relationship-building, organization, critical-thinking, and problem-solving skills.
• Ability to independently manage a patient caseload and coordinate across multiple stakeholders and priorities.
• Proficiency with Microsoft Office and electronic documentation systems.
• Valid driver's license, reliable transportation, and ability to travel locally to patient homes, physician offices, and company locations.

Preferred Qualifications

• Bachelor's degree in Social Work, Healthcare Administration, Human Services, Public Health,

Psychology, Nursing, or a related field preferred but not required.

• Three or more years of relevant case management, patient navigation, social work, or care coordination experience.
• Experience with home health, workers' compensation, chronic disease management, population health, physician offices, or community resources.
• CCM, ACM, Social Work licensure, or a comparable professional credential.

Benefits

• Company holidays, floating holiday, and birthday holiday
• Vacation (PTO) and Sick Days
• Competitive benefit plans
• Company paid STD and LTD
• Tuition reimbursement program
• Monthly cell phone reimbursement
• 401(k) with matching
• Being a part of a growing company!
• Working with incredible patients and their families!

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

• If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!
• Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

In compliance with applicable pay transparency laws, we are committed to providing clear and accurate information regarding the compensation and benefits associated with our positions. All disclosed salary ranges and benefits are based on a variety of factors, including but not limited to, market data, internal equity, and individual qualifications. These ranges represent the minimum and maximum pay levels for the positions and actual compensation may vary based on experience, skills, and performance.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.